RattyMouse
Member
Things were going fine until their distributor quit, so I am guessing the new distributor is the issue. Roberts is just a regional camera retailer. I'm not sure how it got the national distributorship. I don't think Ilford just all of a sudden began mismanaging itself.
And why were they not prepared for a distributor move like that? 85% of my company's business is through distribution. We have *multiple* contingency plans in case a distributor goes bankrupt or something like that. It has happened, several times (globally) and these plans kick in to insure customers are not left holding the bag.
Ilford failed to provide for their North American customers.