Could be that Harman is filling a niche. People seem to really enjoy experimenting.
Looking at how people went nuts over the Adox Color Mission I, probably made Harman's case for funding easier.
I think they've realised that all the while Phoenix acts a bit "wacky", it will mostly appeal to two groups of buyers....those who enjoy experimenting with wacky films, and those who want to support Harman through this journey and who will try to get the best results out of Phoenix.
As Phoenix becomes closer to "normal" CN film, it's appeal to the first group will wane but coming on board will hopefully be the customers who want more choice in regular CN film....which is a much bigger group to tap into. That might also see a shift in marketing. While they're definitely going to continue to focus on social media, when Harman eventually have a product that's capable of being an everyday CN film they might well decide to aim some marketing at us too.
As for me....I want to support the project. I've seen some genuinely excellent "artistic" photos taken with the various wacky films and lo-fi cameras that the Lomography fans often like to shoot. It's not usually my thing...though I do sometimes shoot normal film in lo-fi cameras for fun. Harman Phoenix is definitely the most wacky film I've ever tried, and I have done so to support the endeavour. That said, from 72 exposures I probably got 25 really nice photos. So it certainly can be done even from someone who's not into experimenting so much.
The only other oddball film I've ever tried was Yashica Sapphire 70s, which is much closer to a "normal" C41 film. I'm guessing it was one of the Inoviscoat/Orwo projects from the last couple of years but nobody seems to know. I may try the new Lucky film too if I can get hold of some.
The attitude I cannot wrap my head around is, "I don't like this at all and will not buy it....and I don't want anyone else to have the chance to buy it either." Clearly lots of customers who buy Phoenix like it and have fun with it. I cannot begin to imagine buying it without being aware of it's experimental nature. Harman and every retailer I've seen stocking it are very clear. So definitely no deception. And it's the only realistic route for Harman to go about R&D. No point pretending otherwise.
And yes, I did see in the past some posts accusing Harman of scamming. Quite rightly the mods deleted messages and responses. A shout out to the mods here who are on the ball 95% of the time and quick to respond to rule breaking....while also being very good at permitting dissent and disagreement within polite parameters including users disagreeing with the mods. Not every site is so blessed. And I know from putting in my time as a mod elsewhere, it is a thankless task and one which cannot hope to please everyone.