I bothered to open the file that Raghu referred when opening his thread and noticed this interesting comment : " As COVID lockdown hit, he started modifying black and white developers and under the guidance of a Kodak engineer, an unique C41 developer for the lab giving more vibrant reds. " Presumably this "he" is the founder James Lane?
I wonder who the Kodak engineer was? There appears to be links with Ilford engineers as well so I wonder who they are. Are they currently still with Kodak and Ilford and how were such links found? It might be that James Lane has been in the photographic chemical business for a number of years but again I cannot work out Mr Lane's photographic chemical pedigree from the Zone Imaging site's write-up
As far as I know a C41 Kodak engineer suggests someone who is currently in Rochester or was in Rochester and maybe retired to the U.K. unless it was a link at a distance i.e. internet skype or phone
I suppose the only person likely to have the answers to all of the above is James Lane, the founder. He appears to be quite young to have made as many contacts as he has but these days everyone looks quite young to me

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As is our wont on Photrio some of us are a little suspicious of what seem marketing hyperbole, others are benignly neutral and one certainly, Jemzyboz, a newish member is probably the most enthusiastic and supportive
So Jemzyboz, can I ask what your range of experience has been with Zone Imaging as a customer?
Thanks
pentaxuser