As I mentioned earlier the paterson focuser is not intended to be calibrated but - out of the box mine was basically useless. the eyepiece adjustment is just to set your eye to the fixed wire/cord position. The mirror should be at the correct distance from this and the base board but is just somehow fixed? by rods pushed into the plastic body - not a good design - if these are fixed correctly (calibrating the system) it then works fine. If the OP could just check this or take it out of the system it could be eliminated as, or confirmed as, a problem.