Are you absolutely sure they don't print their own backing paper? If that's the case then this problem should have been solved months ago. The last time I worked in a factory was about 50 years ago, but I know one thing for certain and that is if we had a supplier of raw goods or whatever and they delivered an inferior product they would end up eating it or they wouldn't be supplying us anymore. I cannot believe Kodak Alaris would continue to do business with them. We've all heard about the "only one backing paper supplier" before, but it really seems strange other film manufactures don't have this problem? Yes, Yes I know we've heard they have, but nothing like this. I wonder if it ever will be solved?Sadly, neither K|odak makes or prints the backing paper, and doesn't buy the ink.
Yes. They haven't had the capability to do so for a long time now. It is a very complex paper product that requires specialized equipment and knowledgeable staff to manufacture and print. Neither version of Kodak have that equipment and staff any more.Are you absolutely sure they don't print their own backing paper?
And when Harman receives their next order of backing paper from its supplier, it is hoped that their already reduced ink levels will prevent problems like those experienced by Kodak.I have made the switch to the Delta films.
Matt,And when Harman receives their next order of backing paper from its supplier, it is hoped that their already reduced ink levels will prevent problems like those experienced by Kodak.
This is one thing a finger can be pointed at. Among other reasons, including those discussed much earlier in this thread, anomalies in-storage at the Kodak distribution facility.
But also improper storage post-exposure (by user): high humidity / condensation, prolonged time before the roll is actually processed... whatever.
Sadly, neither K|odak makes or prints the backing paper, and doesn't buy the ink.
Did you use profilm@kodakalaris.com to contact them?I purchased 60 rolls of Kodak Ektar 100, number is CAT8314098. I found almost every roll has back number when I shot ten rolls.
I contacted to Kodak company. I was replied with reason of over warmed during delivery.
I was angry but have no idea.
They couldn't treat me like that.
Compensation? I book a flight from Michigan to Iceland to shoot the fantastic scenery that Iceland has to offer. I bring 30 rolls of Kodak TMY2 120 film and 20 rolls of 120 Ektar 100. I have it hand inspected to make sure there is no Xray damage and also keep it stored properly. Upon returning to the States I have the film processed promptly. When I get it back I notice that all my scenes with sky and snow/ice in them also has a special added feature. Yup, the free advertising that Kodak is using on my negatives. They are plastered with numbers and the word Kodak. Now, in response to the word "compensation", I believe Kodak owes me a free, all expense paid trip back to Iceland for another go at the scenes that are all ruined by their "free advertising".Did they offer you any compensation or say if the problem is fixed? I haven't been shooting medium format because of this issue, using 35mm instead.
They dianose it belongs to improper delivery method, they are innocent.Did they offer you any compensation or say if the problem is fixed? I haven't been shooting medium format because of this issue, using 35mm instead.
I bought them in China six months ago.Where did you buy it?
Yes, I bought from a retailer, like every one else.Was the film purchased from a film retailer or a re-seller or an individual?
It would be very old stock if from a retailer.
If you didn't deal directly with Thomas Mooney at Kodak Alaris, you should definitely contact him at the email address I posted, set out all the details (including what you have posted here and details about the retailer and the transaction) and ask for a reconsideration.
Even if you did deal with Mr. Mooney, you should still ask for a reconsideration.
They are probably correct that the problem occurred because of poor transport. And they (|Kodak Alaris) would be entitled to refuse compensation if the film wasn't purchased by the retailer from an authorized distribution channel.
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