Epson Perfection 3200 Photo...need help!

[glbeas]

Sounds almost like a Trojan or a virus or something blocking the software from working, though I would assume you have a good virus program running and updated.
If it was anything mechanical I would suspect the USB cable first, that being the weakest link and also the easiest to replace. I've had that trouble before.

 

[Dorothy Blum Cooper]

Update! We have a dual boot on our PC and was able to install the scanner software through Windows98. The scanner initialized! I'm convinced now that some virus/trojan has corrupted network files. Now the fun part...finding the culprit to all of this!!! Ah...where to begin!

I can't thank all of you enough for your help. This is a great forum with a great wealth of talent.

Dorothy--

 

[Mongo]

Dorothy-

I am very happy that I was completely wrong. In my post above I said that I thought your problem was hardware related, and althought I don't envy you the task of figuring out what the real issue is I'm glad you won't have to purchase a new scanner.

Be well.
Dave

 

[photomc]

Dorothy, (sorry for the misspelling earlier)

At the start of this post you stated you had tried the scanner on another PC, this lead me to think what ever caused the problem could be a driver issue with W2K (that is the OS you are running, correct?). If so, then there may not be a trojan horse or anything more than a W2K issue. Know that does not make any easier to find, but you may need to find something in the registry. When the scanner was tested on the 'other' pc had any updates been applied to it? I would continue to search the Epson forums to see if this had been seen before and would bet that there some folks there that can assist you in getting it up and going.

Good Luck and keep us posted.

 

[Les McLean]

Dorothy, (sorry for the misspelling earlier)

At the start of this post you stated you had tried the scanner on another PC, this lead me to think what ever caused the problem could be a driver issue with W2K (that is the OS you are running, correct?). If so, then there may not be a trojan horse or anything more than a W2K issue. Know that does not make any easier to find, but you may need to find something in the registry. When the scanner was tested on the 'other' pc had any updates been applied to it? I would continue to search the Epson forums to see if this had been seen before and would bet that there some folks there that can assist you in getting it up and going.

Good Luck and keep us posted.

I've been off the air for a few days having had problems installing Broadband and a Networking system and have just read this thread. Ten days ago I was talking to a friend in the south of England who also has this problem, he had tried all the fixes suggested here other than the Windows 2000 Operating System sggestion without luck. I spoke to another friend on his behalf who suggested that the problem may lie with the OS. I'll, call him this evening and report his findings.

 

[donbga]

For some crazy reason, while in the middle of scanning negatives, my scanner just stopped. Completely quit. Hubby and I thought it might be the USB, but after purchasing a new one, that was not the case. The scanner was then tested with another PC in the house, still no luck. We've downloaded patches, updates, etc., but still, the scanner does not work. The green light is on in the front and the scanner bed light comes on...that's it.

Has anyone else run into this problem? Do these scanners just quit? We called customer support at Epson only to be told that the scanner was just out of warranty and that they wanted to charge us for helping with the problem over the phone. I don't think so! REAL disappointed in THAT one!!!

So...I'm looking for any tips, ideas, suggestions as to what may have gone wrong!!!!!!!!!

Dorothy--

Dorothy,

Join this Yahoo group:

http://groups.yahoo.com/group/epson3200/

This group can assist you better than this group can since it specializes in the Epson 3200 scanner.

Good luck,

Don Bryant

 

[photomc]

Check the version of the drivers, Epson looks to have created an update 8/2/04 - look here: http://www.epson.com/cgi-bin/Store/...ookie=yes&infoType=Downloads&platform=Windows

latest driver is v2.32A

 

[AllanD]

I had a problem with my 3200 in that Windows 2K decided to detect two instances of the scanner. I think problem occurred when I changed the cable to another USB port, but this was a while ago, so I can't be sure.

The Epson TWAIN driver absolutely refused to talk to the scanner, even after re-installing.

The fix that worked for me was to un-install the Epson Scan software, then use Control Panel->System->Hardware->Device Manager to un-install the devices under Universal Serial Bus Controllers, then reboot the machine. On starting (with all attached USB devices disconnected or turned off) , Windows will detect the USB controller and reinstall the USB motherboard devices (the drivers will already be on the system). This drastic action clears Windows memory of all the USB devices that have been attached to the computer. I then re-installed the scanner and software as per Epson's interactions and was back in business.

My system has a conventional (not USB) keyboard and mouse, so un-installing the USB devices caused no problems. However, your system may be different.

I have not experienced the problem since, but I haven't done anything to provoke it.

Try Windows Update. It may detect that you need an updated USB driver for your motherboard. Installing the new driver may fix the problem anyway. I believe Windows 2K USB support was also updated some time back.

Good luck and I hope this helps.