mynewcolour
Member
the other day i was on the phone with a customer service rep for an insurance company. she was rude and aggressive and it made me wonder why she
worked as a customer service rep, if she didn't want to offer customer service.
Money probably.
;-)
I hear you though. People are generally very forthcoming with help.
The usability can be optimised but there will always be new people with old questions (hopefully!).