With all due respect, those guys are stuck in 20th century. The new film enthusiasts are not missing anything not knowing of their existence. Communication with those dinosaurs is a test in patience
Sorry, with all respect, but that is absolutely wrong! These companies have excellent customer service:
- Kaiser has an extra, very experienced, friendly and supportive expert especially for customer service. Will always answer your questions.
- Just some days ago a friend of mine reported to me his excellent experience with customer support by Dunco: He had a short phone call, they made a needed spare part for him, and just some days later he had this part in excellent quality at his home. He was totally satiesfied.
- Kienzle is making even spare parts for you for for products of other manufacturers (discontinued products like Durst). No matter what special problem you have: You can always talk to them and in most cases they will find a solution for you.
- Jürgen Heiland of Heiland electronic belongs to the most customer friendly experts in the film photography area I have ever experienced. His commitment is really outstanding. He is always listening to his customers. Lots of products he has introduced have been a direct reaction to customer requests and wishes. Including lots of niche products. He is also very positive reacting to customer suggestions for product improvements. I know for sure because I had an additional idea for an additional feature: He looked at it, proved it, found it to be right and just some weeks later the additional feature was already implemented.
and prices you get from them are unfortunately eye-watering
That is also not true in general: Kaiser and ADOX both have cheap beginner models for photographers on a very tight budget. And the main line Kaiser and Dunco enlargers are very reasonably priced for their excellent and very durable quality. And much cheaper than lots of the popular high-in-demand film cameras which are so much hyped by young youtube influencers (Contax T2 / T3, Mamiya 7 / 7II, Pentax 67, Contax 645, Leica M6, Plaubel Makina 67 and so on......).
The quality you get from these companies is excellent. My Kaiser enlarger is serving me well for decades, and will probably outlive me. As these products are extremely durable, very long-living "once in a lifetime" products, they are indeed very cheap for the customer. Because they can be used for decades. Not like some cheaply made "trendy stuff" which brakes after some year of usage.
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By the way:
I am supporting young film users for years very intensively: I get questions from them on a daily basis (via email, via pm / conversations like here on photrio and in all the other photographer groups I am a member, via phone calls) and answering them. Quite often I am spending 1-2 hours a day supporting film photography beginners. I am also offering workshops for them. And for almost 15 years I am regularly organizing film photographer meetings to support the regional film photographer community in Northern Germany.
I have made concepts for products that help film photography beginners. And some of them were than realized and implemented by committed companies, and film photography beginners are now benefiting from it.
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Regards,
Henning