Simon R Galley and Ilford

[mitch brown]

hi
I am posting this as a follow up to my recent post about WTMG paper stain. Simon answered my post and said if I still had problem to let him know. I remade all my chem's and still had a problem so I email Simon. Simon replayed first thing Mon am asked a few question and as i had not kept the cardboard package i could not give him a lot number. NO PROBLEM Simon and Ilford are sending me a new box even tho I might have caused the paper problem no question's period they are just assuming it a defect. Now that CUSTOMER SERVICE at it's best.
Thank you Simon and Ilford
Mitchel Brown

 

[Jeff Kubach]

Diffileny a great company.

Jeff

 

[keithwms]

Very nice. Thanks Simon! I just bought several boxes of 11x14 hp5+.

 

[J Rollinger]

Ilford will still be there after Kodak and all others are gone.. Their dedicated to their product!

 

[Poisson Du Jour]

Ilford will still be there after Kodak and all others are gone.. Their dedicated to their product!

Are they...?

 

[tomalophicon]

Are they...?

Yes, thei'r...

 

[Chazzy]

Bravo to Ilford. They're well worth supporting.

 

[eclarke]

Very nice. Thanks Simon! I just bought several boxes of 11x14 hp5+.

My favorite 11x14 and 8x10 film..never fails to please me....evan clarke

 

[J Rollinger]

Are they...?

Yes they are...

 

[eclarke]

Yes they are...

Well put....

 

[Terry Christian]

And let us not forget how our dear Mr. Galley and Ilford are selfless about providing budding darkroom enthusiasts with the Ilford Multigrade Printing Manual. It is a beautiful publication, well-written and a great springboard to better technique.

 

[IloveTLRs]

And let us not forget how our dear Mr. Galley and Ilford are selfless about providing budding darkroom enthusiasts with the Ilford Multigrade Printing Manual. It is a beautiful publication, well-written and a great springboard to better technique.

What is this manual you speak of? It sounds interesting ...

 

[Joe O'Brien]

I had a very similar experience with a pack of WTMG myself, and received equally good customer service. Ilford has a dedicated customer in me, I recommend their products to all the students in the darkroom I work at.

 

[removed account4]

they are a top - shelf operation ..

great folks worth their weight in silver !!

 

[zsas]

Agree! Simon does what few do, grass roots customer support! I am amazed at his engagement with his customer base!

 

[Valerie]

And let us not forget how our dear Mr. Galley and Ilford are selfless about providing budding darkroom enthusiasts with the Ilford Multigrade Printing Manual. It is a beautiful publication, well-written and a great springboard to better technique.

Yes indeed!!!

 

[Thomas Bertilsson]

Yes, thei'r...

There?

 

[Thomas Bertilsson]

Agree! Simon does what few do, grass roots customer support! I am amazed at his engagement with his customer base!

I know that it sounds silly, but I really wish Kodak would follow suit. PE does an amazing job substituting, but I think Kodak has a fair bit to learn from Ilford in this regard. It may not result in big bucks right away, but long term it's probably a good idea to be on touch with ordinary people in the market.

 

[Newt_on_Swings]

+1 for Ilford. Great company, great service. I only use ilford papers now and will continue to and recommend it as well, stories like this make me happy that customer service still means something nowadays.

 

[Ken Nadvornick]

Yes, thei'r...

There?

"They are..."

And I completely agree.

Ken

 

[RalphLambrecht]

Ilford will still be there after Kodak and all others are gone.. Their dedicated to their product!

do't hamster run-out product1,BUY FRESH FROM ILFORD!

 

[Simon R Galley]

Dear all,

Thanks for your feedback, it is greatly appreciated.

Simon ILFORD Photo / HARMAN technology Limited :

 

[railwayman3]

Top company, top products, top people.

 

[andrew.roos]

As a new returner to analog after a 20-year absence, I've recently had to decide which film, chemicals and papers to start with. After careful consideration, and despite the presence of some strong products from other manufacturers, I finally decided to go with all Ilford products (Delta 100, ID-11, Miltigrade IV RC paper). Part of this was the good service I received from their South African representative Midsouth, but a major consideration was my level of comfort with their committment to film, their ability to operate sustainably in a low volume market, and their active presence on APUG.

 

[John Austin]

Youse lot have obviously caught on to something I discovered in 1961

(Does this site already have too many grumpy old men?)