Simon R Galley and Ilford

mitch brown

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hi
I am posting this as a follow up to my recent post about WTMG paper stain. Simon answered my post and said if I still had problem to let him know. I remade all my chem's and still had a problem so I email Simon. Simon replayed first thing Mon am asked a few question and as i had not kept the cardboard package i could not give him a lot number. NO PROBLEM Simon and Ilford are sending me a new box even tho I might have caused the paper problem no question's period they are just assuming it a defect. Now that CUSTOMER SERVICE at it's best.
Thank you Simon and Ilford
Mitchel Brown
 

J Rollinger

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Ilford will still be there after Kodak and all others are gone.. Their dedicated to their product!
 

Terry Christian

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And let us not forget how our dear Mr. Galley and Ilford are selfless about providing budding darkroom enthusiasts with the Ilford Multigrade Printing Manual. It is a beautiful publication, well-written and a great springboard to better technique.
 

IloveTLRs

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Terry Christian said:
And let us not forget how our dear Mr. Galley and Ilford are selfless about providing budding darkroom enthusiasts with the Ilford Multigrade Printing Manual. It is a beautiful publication, well-written and a great springboard to better technique.
Click to expand...

What is this manual you speak of? It sounds interesting ...
 

Joe O'Brien

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I had a very similar experience with a pack of WTMG myself, and received equally good customer service. Ilford has a dedicated customer in me, I recommend their products to all the students in the darkroom I work at.
 

zsas

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Agree! Simon does what few do, grass roots customer support! I am amazed at his engagement with his customer base!
 

Valerie

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Terry Christian said:
And let us not forget how our dear Mr. Galley and Ilford are selfless about providing budding darkroom enthusiasts with the Ilford Multigrade Printing Manual. It is a beautiful publication, well-written and a great springboard to better technique.
Click to expand...

Yes indeed!!!
 

Thomas Bertilsson

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zsas said:
Agree! Simon does what few do, grass roots customer support! I am amazed at his engagement with his customer base!
Click to expand...

I know that it sounds silly, but I really wish Kodak would follow suit. PE does an amazing job substituting, but I think Kodak has a fair bit to learn from Ilford in this regard. It may not result in big bucks right away, but long term it's probably a good idea to be on touch with ordinary people in the market.
 

Newt_on_Swings

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+1 for Ilford. Great company, great service. I only use ilford papers now and will continue to and recommend it as well, stories like this make me happy that customer service still means something nowadays.
 

Ken Nadvornick

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Simon R Galley

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Dear all,

Thanks for your feedback, it is greatly appreciated.

Simon ILFORD Photo / HARMAN technology Limited :
 

andrew.roos

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Jan 4, 2011
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Durban, Sout
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As a new returner to analog after a 20-year absence, I've recently had to decide which film, chemicals and papers to start with. After careful consideration, and despite the presence of some strong products from other manufacturers, I finally decided to go with all Ilford products (Delta 100, ID-11, Miltigrade IV RC paper). Part of this was the good service I received from their South African representative Midsouth, but a major consideration was my level of comfort with their committment to film, their ability to operate sustainably in a low volume market, and their active presence on APUG.
 
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