Order Date: 02/22/2011
Dear Valued Customer,
Thank you for your order. The merchandise you requested is currently on
backorder, however we expect to ship your product to you within the next
4 to 6 weeks. We appreciate your patience in this matter.
As a thank you for being a loyal customer, please accept this
opportunity to save 15% on your next order by using source code NCD16.
Sincerely,
The NCD fulfillment team
This is an auto-reply email, do not respond to this email. To contact us please call 800-828-6216
Light Impressions just sent me this email...
I really hope the California Attorney General takes them down.
...They refused to reverse my card charge but offered to mail me a check. I refused the check on the grounds that I would probably have to wait "months" for that to arrive too. ...
The Federal Trade Commission has a rule for businesses that sell by mail, phone or the internet. Light Impressions seems to be out of rule in offering for sale merchandise it does not reasonably think it can deliver in 30 days. The FTC rule also states that if the transaction is made by credit card the refund must be made by credit card.
Here is the rule
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
I'm another person who joined to post in this thread. I think I may have fallen prey to the lure of their mat board.
Question: does anyone know a west-coast mail order place that offers Alpharag or equivalent? The local store wants $32 a sheet and I can't afford the quick-ship fees from across the country at this point (cheaper to buy it locally). Ideally, a place in the San Francisco-San Jose area would be ideal as then I could pick it up.
4-ply, believe it or not. Actually, I'd looked at your site, but wasn't sure how to specify quicker shipping to figure out the total cost.
BigJim, sorry to hear about your probelms with Light Impressions although I'm not surprised at all. The bottom line at this point is that if you do not take the time (only 5 minutes) to send your report to the appropriate places but instead only report it hear then what happened to you becomes nothing but another number and you will not be helping to prevent this from happening to someone else. I strongly urge you to look through the above posts and make a quick report (you can simply copy and paste your post) to the California Attorney General's Office and the LA BBB. I believe there may be one other place worth sending a report which is mentioned in a post above. I really hope you take the time to do this because at this point the things happening to people posting accounts here on APUG seem to be falling on deaf hears. The only way to be heard and to stop the criminals at Light Impressions is to speak up to the right authorities. Take care.I placed an order back on Oct 12, 2010. Only half of my order ever arrived in Nov.2010. I called and promises were made to fix the backordered products. Then on Dec 15, 2010 I called to cancel the remaining items. A mr Taylor keeps giving me the run around. First it was the accounting dept was being moved to Florida, the next month it was Colorado and the following month it was moving back to Ca. Every two weeks, I have been promised a refund check would come the following week. Since they lost my card information they counldn't post my money back into my account. Just excuses after excuses after excuses. This little game has been going on for seven months now. Earlier this month Mr. Taylor stated a refund wouldn't be coming until July, but the items were is stock now and he could ship them out. A litle more sheep dip from him after I explained I need to recoup my losses and I no longer wanted the items. I had to find another source to finish my job on time. I know, I will be calling again in July about a refund that still failed to arrived. My best advise is not to make a single purchase from the company and report the problem to your bank card company, before the time limit for reporting the issue has gone by. Something, I discovered too late. There is no 100% customer satifaction or customer service at Light Impressons or it's parent company of century plastic. I say, stay away from these thieves, who take your money not deliver products or refunds. I may never, see my money if Mr. Taylor has his way. This company is nothing short of a con game. Set up to part you of your money and make themselves rich! Seven months and counting no refund and no products! One big waste of time and money. I will never order anything from a company so crooked and filled with thieves!
The FTC. See post #114.I strongly urge you to look through the above posts and make a quick report (you can simply copy and paste your post) to the California Attorney General's Office and the LA BBB. I believe there may be one other place worth sending a report which is mentioned in a post above.
Did he apologize for placing charges against the customers' credit cards before the orders shipped, sometimes by many months?The owner apologized for past problems with their delivery and supply chain which resulted in the delay of orders ( what a massive understatement! ).
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