Not often do I feel this, and the owner of Focus and I have had our differences, but it seems as if a few that have the ability to post to the internet, seem to want to ridicule others who are trying to make a living, $37.50 to me is a bit of money, and if I feel I have lost it, I am darn sure I am going to make sure I know why, but as a small business man who relys on the various shipping companies in the US, I do understand that things can and do go wrong...many who want to complain, might want to at least give the benefit of the doubt and let the company at least try to work the situation out...
When someone emails me, and says, the glass never showed up, I have to 100% take them on their word that it did not, now I have no way of knowing they are telling me true or pushing the system, but know I have to send another, because something of this nature will crop up and the business person will never be the winner...and I am sure David feels the same, he is a small business owner, that is trying his best, and I can't expect anyone else to do any better.
Dave Parker
Satin Snow Ground Glass