FS4000US Noises

[glonch]

Greetings everyone,

I have a FS4000US that I recently purchased from eBay. It was basically new-old stock - the APS adapter still had the protective film on it.

I've been using it to scan my collection (with Vuescan) of APS cartridges since Jan and have processed about 70 rolls through it with another 70 to go.

Up to about a month ago, during preview or scanning, the APS cartridge holder that slides back and forth during scanning is now getting 'jammed'. It just stops suddenly mid scan then makes an awful noise, resets, it tries again. It's 50/50 if it does complete the scan. And then it is 50/50 when it does not reset successfully Vuescan throws an error and pauses scanning. Normally I can click continue and it usually finishes the batch scan session.

I have opened the unit and it is super clean inside. I did put some white lithium grease on the somewhat dry metal rails that had remnants of grease before but that hasn't cleared the issue up.

A few days ago, I tried 35MM scanning with its holder and that did get 'jammed' - but it usually recovers.

Any suggestions? Does anyone know where I can find the service manual for this unit (if it exists)?

Thanks in advance.

 

[PhilBurton]

Join the Facebook group https://www.facebook.com/groups/1514948298527146, for Coolscan scanners. Lots of resources there and lots of experienced people who can answer your questions. Two guys, Frank and Gleb, who service these scanners. EXCELLENT reputations, both of them.

 

[glonch]

As it turns out, that is for the Nikon series... I have the Canon FS4000US. But I did locate a FB group for film scanning. Thanks for the idea

 

[PhilBurton]

As it turns out, that is for the Nikon series... I have the Canon FS4000US. But I did locate a FB group for film scanning. Thanks for the idea

Ooops. There is also a Nikon 4000 series scanner.

 

[glonch]

Right!

 

[alanrockwood]

I have a FS4000us scanner. In fact, I have several of them.

Unfortunately, I don't think I can do much to troubleshoot your problem, except possibly for one idea.

Please carefully inspect the teeth on the bottom of the film holder to make sure that they are all in good shape. If they are damaged then perhaps you could get a jam when the film holder reaches a certain position. I'm not sure how this idea would relate to the APS cartridges.

 

[mshchem]

As it turns out, that is for the Nikon series... I have the Canon FS4000US. But I did locate a FB group for film scanning. Thanks for the idea

Welcome to Photrio. I use Nikon stuff and I'm not a whiz. I use VueScan seems OK.

 

[glonch]

I have a FS4000us scanner. In fact, I have several of them.

Unfortunately, I don't think I can do much to troubleshoot your problem, except possibly for one idea.

Please carefully inspect the teeth on the bottom of the film holder to make sure that they are all in good shape. If they are damaged then perhaps you could get a jam when the film holder reaches a certain position. I'm not sure how this idea would relate to the APS cartridges.

Thanks for the suggestion - I did check the teeth and all seem fine. It doesn't appear to be used with the APS transport as there are no teeth underneath.

Really odd... Thanks again.