All this trouble for a total savings of $1.00 p/roll?? Seems Excessive.
I never used Foma, but after reading this thread, despite the ever thinning selection of professional grade b/w films, I'm genuinely disinclined to even try it.
For it to take weeks or months to get a company's attention, or for it to be necessary to apply 'pressure' of any sort to get a supposedly "respectable" company to take responsibility for its product or respond to customer emails is altogether unheard of; or at least in local circles in the U.S.
Perhaps my experiences have spoiled me to expect respectable firms to demonstrate integrity, and to stand firmly behind their products. Or maybe honesty and integrity in business practices is just an "American thing"?
I think its a foolish misapplication of the expression "you get what you pay for" to equate buying "cheaper" film with one that is not only "crappy and defective", but whose maker clearly sees the need to dodge customer complaints for weeks and months on end.
Were it Kodak or ilford, this whole matter would've been resolved in a phone call or two, regardless of if the problem was a single occurence or as in this case, a systemic one. Perhaps this should serve as a learning experience to avoid, as one can, dealing with companies that are situated in parts of the world where industry is abound with corrution and fraud.
Interestingly enough I just got back from a trip to B&H photo. I purchased a box of HP5 4x5 sheet film about a week ago and after trying it, it seemed to me that the emulsion wasn't perfect - this being a very subjective, qualitative, and an altogether "hunch-like" impression. Also, B&H has a no-return policy on media of anykind. I decided it wouldn't hurt to try and went over to the customer service department. I explained what I thought might be wrong with the batch and that I would be happy if they exchanged it for a similar product from Kodak (tri-x 320). The customer service people at B&H genuinely care about the satisfaction of their customers - not 5 minutes later I walked out of the store with 2 boxes of Tri-x. THIS is how a responsive company behaves - after which the makers of Foma should consider modeling their own business practices.
I sadly regret that Zhenya is actually "happy" having to send back unused film to Foma, along with "proof" of the problem, an invoice, and all this - after multiple emails! Truly indicative of an attitude on the part of the film maker that arms need bending if results are to be had. I can only hope that more companies like B&H Photo sprout in other parts of the world so that fine, eloquent members of Apug.og, such as Zhenya, are able to enjoy more pleasant experience similar to my own.