Ah, that sounds like they are just giving you the brush-off, which is a shame. I'd echo RTMoynihan's suggestion of going the film dev and scanning route. B&W film developing is easy, and I've been doing it since I was about thirteen. I didn't even use dev tanks back then, it was dish development under the bed at midnight with the curtains drawn, for 120 film used in an old Agfa Billy folding camera, eight 6x9 negs per roll, contact printed next morning on Kodak chloride paper. That was great stuff, you didn't need a darkroom, as it was very insensitive, and you exposed it by putting it in a contact frame against the negative, holding it up to the ceiling light for ten - twelve seconds, then developing in a dish in a corner away from direct light. Your own shadow was enough to keep it from fogging. My word, them was the days.
These days, I've had to box up my darkroom until some unconnected renovations are completed, so I'm still developing, but scanning to print on an Epson 4990. All you need is a tank and reel (I've used Paterson for about forty years), and a changing bag. I use D76 (it's virtually identical to Ilford's ID11 but significantly cheaper) or Rodinal, which has a shelf life longer than uranium. Some people say that powder developers like D76 are messy to work with, but that's nuts. If you can make a mug of coffee, you can make a litre of D76. Just don't confuse the two in the dark.
Put the film roll/cassette in the bag along with the tank and reel, with a small scissors. Put your hands in the sleeves of the bag, unfurl the film, cut the leader off if it's 35mm, and feed it in to the reel. Put the reel in the tank and close it, then take everything out of the bag. These days, you can't just pop the end caps off a 35mm cassette the way you used to (and which allowed you to reload the cassette from a bulk reel), the end caps are on too firmly for that and have to be pulled off with a tool like a bottle opener, which destroys the cassette for reuse. Alternatively - and this is how I do it - use a little film leader retrieval tool to bring the leader out, in daylight, then unfurl it in the bag.
To this day, I still get that rush of anticipation on opening the tank after the wash, to see the negative images spiralled round the film in the reel.