I'm hoping there is a way to adjust this...
I've owned, an currently use, one of these units for many years. Based on the described symptoms, I don't think this will do it. But it's worth knowing about anyway.
With the front cover in place there are two openings allowing access to a pair of adjustable potentiometers. These are used to adjust the beep volume and (I think, I'm not near my darkroom right now) the display brightness.
But if you remove the front cover you will see another pair of potentiometers below the first pair. These control the timing calibrations for the unit. The right-hand one adjusts the "real time" timer. The left-hand one controls the "compensation" factor. For both, clockwise shortens the timing intervals while counterclockise lengthens them. These controls are very sensitive. An almost imperceptable rotation will result in a noticable change.
To completely recalibrate my unit I will first establish a known 68F/20C temperature. That's usually a small tub of water filled by my Hass Intellifaucet. This water tempering unit is my local standard against which all of my thermometers are compared.
I then first adjust, using the right-hand potentiometer, the base "real time" timing interval by measuring against my wristwatch. I then immerse the temperature probe into the tub and let everything stabilize. Then I adjust the "compensation" interval to match real time as well. This means that when I am timing a 68F/20C process, compensated and real time are the same.
On my unit the compensation varies slightly for paper and film. I do not know if these are intentionally separate curves, or just unavoidable minor slop in the system. But the difference is quite small. Since I develop my films by my own carefully controlled real time/temp, I recalibrate the compensation interval using the "paper" setting only. This is of more use to me in my workflow. I presume a "film" only adjustment could also be made. Or even splitting the difference between them.
I have found that the unit normally drifts over time and must ocassionally be readjusted. To make this easier I have drilled small access holes over both of these previously hidden potentiometers, so that my unit now has four small adjustment openings. This has worked out quite well for me, and the recalibrations, when required, are very quick in actual practice.
Hope this might be useful to you, or someone else.
Ken