I also feel that it is shame to make public personal grievances that have incurred with mr. simmons
we all have issues with all kinds of issues in this world....try fixing them not complaining about them
it makes for a better world
have a great day everyone!!
Peter
While I agree in principle there's also the adage that the customer is always right.
Coming from Europe I find these US proprietor owned magazines somewhat out on a limb at times. There's no checks & restraints on the editor, so you get situations like the OP's, and no commercial organisation would have such a poor client/reader database or customer service.
This really is a case of the owner of the magazine fixing his own systems, I've experienced it first hand and it's awful, and no matter how good his staff are (Andrea) if the systems flawed they have no chance. Ironically the poor IT is probably costing him far more in terms of extra work & much more importantly loss of revenue.
My experiences with View Camera have put me off subscribing to any privately owned US magazines, so Lens Works out as well, no-one edits Brook Jensens output. I don't want to buy a magazine based around one persons viewpoint.
Ian