Very disappointed in Galaxy

[bascom49]

After a very long wait and trying to support Galaxy Photo, I think it important to share my experiences with this company. As film photography is moving forward to better and better opportunities for equipment, film and supplies there is no room for how Galaxy has treated its customers.

I participated in a successfully funded kickstarter campaign for their Photographer's Handbook project. I never got my promised reward after a year of delays only to find that the Handbook had been available online at Amazon and B and H photo. No response to inquiries, no apologies, no explanations. They simply took our money and ran.

They even tried a second attempt on Indiegogo.

Here are just a few of many, many comments on their kickstarter page:

1. Paula Smart Dead Link Removed
   Anyone else still interested in pursuing this?
   
   
2. 
   Paula Smart Dead Link Removed
   Their Facebook pages have not been active for months. I tracked down the personal profile of one of the members of 'team galaxy' and she also has not posted anything for months. It seems they are in hiding.
   
   
3. 
   Sébastien Bergeron Dead Link Removed
   People, put messages on their facebook page, every where you can. They are scammers and others people must know the truth.
   
   
4. 
   Sébastien Bergeron Dead Link Removed
   Shame on you, cowards.
   
   
5. 
   Sébastien Bergeron Dead Link Removed
   January 2017...
   Still no book...
   
   
6. 
   Jim Sandeman Dead Link Removed
   January 2017. . . . . .
   
   Do Galaxy still exist? If so, where's the books?
   
   
7. 
   Nick Dale Dead Link Removed
   Theives
   
   
8. 
   Paula Smart Dead Link Removed
   Is there anyway of finding out how many people didn't receive this? It looks like they had another Kickstarter in July that they might not have delivered on, judging by the comments.
   
   
9. 
   Yoshifumi Inomata Dead Link Removed
   Still no book! Where's my book?
   
   
10. 
    Zimmermann Philippe Dead Link Removed
    Amazon ! Galaxy give me your credit card number, I guess it will be quicker via Amazon !!!!
    Galaxy is finished for me. No answer, no book.
    Not reliable.Shame on you.
    
    
11. 
    charles eliason
    Superbacker
    Dead Link Removed
    Good news if you have not received yours, you can buy them on Amazon and at B and H Photo !!
    
    
12. 
    Paula Smart Dead Link Removed
    Still no book. Still no reply from Galaxy. Looks like they pocketed our money and did a runner. Shameful.
    
    
13. 
    Nick Dale Dead Link Removed
    Still no book - Think I've been robbed like so many others who backed this - they are unresponsive and it reeks of something dodgy
    

 

[Randalcav]

I finally got the book after a long delay. I think it was August 2016. It came with coupons for next years book. I got a nice red leather book. So, they did deliver some of them. I threw away the coupons and the Galaxy literature, knowing I wasn't interested in any future dealings with them. Good Luck.

 

[Matt Fattori]

I've had the same problem but thought it was a lone incident. I tried various ways of communicating without response before finally(weeks later) having an email exchange with a member of the Galaxy team. They apologized, alluded to some campaign troubles and promised to mail me a new planner/notebook.
We shall see.

 

[darkroommike]

Report them to Kickstarter and they'll never have another chance to rip someone else.