I don't have experience with thier house brand B&W films; I am happy with their graphics arts film, and their customer service for neg files, and dry mount tissue, and bulk colour film that I have bought from them in the past. I have also bought houise brand RA-4 print paper, but have yet to try it out.
If ordering from outside of the USA, you email them, asking what shipping will cost, and if the reply suits you, you send them payment, and wait a few weeks. All arrives well packed in my experience.