Matt,
A while ago, I started a related thread regarding soft-emulsion film, such as Efke Pl100/25. See this link for reference:
(there was a url link here which no longer exists)
Since then, I have re-evaluated and refined my technique and now manage to consistently processes Efke film without any scratches. I develop 4 sheets at a time in slightly oversized trays emulsion-side up. I find that it is of utmost importance to avoid any sliding friction among the sheets (except during agitation - that seems to be fine). Before pulling out the bottom sheet, I grab all the other sheets by one corner (grab top right corner with left hand; stretch fingers towards center of sheet so that you can lift the package with your left hand) and lift them up so that there is absolutely no contact to the sheet below. Only then do I carefully pull the bottom sheet out (pull on top right corner with right hand) and put it back on top. After a few times you get a solid routine and can perform the technique almost automatically. It helps to be relaxed and pay attention to what you are doing. Do not let your mind drift too much... Also, examine your trays and if you see any sharp points, corners, etc. smooth them out with fine sand paper.
The technique described above is presumably not new at all and in fact taught in work shops, I presume. However, when I began LF photography, I was using Ilford sheet film, which is much more forgiving and allowed me to develop a comparably sloppy technique. I always just pulled the bottom sheet out without lifting the others first and rarely got scraches.
Again, the critical point is to lift the top sheets so that you can pull out the bottom sheet without any frictional resistance.
Hope that helps, Markus