Terrible experience with Retro Photographic. Don't know how to proceed. Help needed.

[lilserenity]

I placed an order over a week ago. Same thing, only one pack of what I ordered so I agreed to a pack of glossy and one of the semi-matt's I ordered.

Still no delivery.

Left a couple of answer phone messages (never got through on the phone to them/him) saying just let me know what's up now you have charged my card, and a couple of emails, nothing.

As much as they might be a one man outfit, or indeed very busy, or that they come good in the end, I'm sorry -- but this was my first, and last order I'll be placing as I do need someone who is reliable and appears to value custom; which for all the platitudes in the world, not returning e-mails or phone messages isn't a good way to treat customers. I'd be OK with it if the money wasn't sitting in someone else's bank account.

 

[roy]

Sad as in my previous experience, albeit some considerable while ago, they did offer a useful service.

 

[kram]

I have phoned Retro 3-4 times and left messages regarding ATP 1.1 and Ilford 5x7 film. No reply. H ave also rung ~6 times in the past 2 weeks (morning and afternoon) and have just got the answer phone. I have ordered from them once last year and they were fine, returned the call and sent out the film within a week. However, until they start returning calls/emails, I will not order.

 

[namke]

As a follow-up to my experience: Despite saying that a refund had been given for the undelivered paper (and having established that email communication is fine), I have not yet received my refund.

Sad.

 

[2F/2F]

Gee. This place sounds great.

 

[Des]

Has anyone tried to get on to the Retro website lately?

 

[alexmacphee]

Website was giving a "forbidden" message to me this morning.

 

[Ade-oh]

Me too.

I've never had a big problem with them: everything I've ordered has eventually shown up or they've refunded my money without any hassle. It'll be a shame if they have a problem: they're one of the few UK retailers stocking Minox films.