Terrible experience with Retro Photographic. Don't know how to proceed. Help needed.

lilserenity

Member

Joined

Oct 29, 2008

Messages

85

Format

35mm

• Jul 2, 2009

• #101

I placed an order over a week ago. Same thing, only one pack of what I ordered so I agreed to a pack of glossy and one of the semi-matt's I ordered.

Still no delivery.

Left a couple of answer phone messages (never got through on the phone to them/him) saying just let me know what's up now you have charged my card, and a couple of emails, nothing.

As much as they might be a one man outfit, or indeed very busy, or that they come good in the end, I'm sorry -- but this was my first, and last order I'll be placing as I do need someone who is reliable and appears to value custom; which for all the platitudes in the world, not returning e-mails or phone messages isn't a good way to treat customers. I'd be OK with it if the money wasn't sitting in someone else's bank account.

 

roy

Member

Joined

Sep 7, 2002

Messages

1,324

Location

West Sussex

Format

Medium Format

• Jul 4, 2009

• #102

Sad as in my previous experience, albeit some considerable while ago, they did offer a useful service.

 

kram

Member

Joined

Jun 4, 2006

Messages

106

Format

Multi Format

• Jul 15, 2009

• #103

I have phoned Retro 3-4 times and left messages regarding ATP 1.1 and Ilford 5x7 film. No reply. H ave also rung ~6 times in the past 2 weeks (morning and afternoon) and have just got the answer phone. I have ordered from them once last year and they were fine, returned the call and sent out the film within a week. However, until they start returning calls/emails, I will not order.

 

namke

Member

Joined

Jul 9, 2007

Messages

94

Format

35mm

• Jul 20, 2009

• #104

As a follow-up to my experience: Despite saying that a refund had been given for the undelivered paper (and having established that email communication is fine), I have not yet received my refund.

Sad.

 

2F/2F

Member

Joined

Apr 29, 2008

Messages

8,031

Location

Los Angeles,

Format

Multi Format

• Jul 20, 2009

• #105

Gee. This place sounds great.

 

Des

Member

Joined

Jul 21, 2009

Messages

8

Format

35mm

• Dec 11, 2009

• #106

Has anyone tried to get on to the Retro website lately?

 

alexmacphee

Member

Joined

Aug 13, 2009

Messages

310

Location

Surrey, UK

Format

Multi Format

• Dec 11, 2009

• #107

Website was giving a "forbidden" message to me this morning.

 

Ade-oh

Member

Joined

Mar 5, 2008

Messages

17

Location

London and L

Format

35mm RF

• Dec 11, 2009

• #108

Me too.

I've never had a big problem with them: everything I've ordered has eventually shown up or they've refunded my money without any hassle. It'll be a shame if they have a problem: they're one of the few UK retailers stocking Minox films.