You are a bit off base and out of line here bud...
Hugo has been great through this, offering to take the camera back for a full refund which I am not going to do. Any information a company can give a customer in regards to limitations in their products is putting your best foot forward, end of story.
The number of photographers using IR film for effect in fine art has actually increased since Efke, Ilford and Rollei have started offering products, certainly by enough to make niche camera makers with hot new technology like the 45N-2 at least consider this. Sure, use of IR is not as wide spread as Tri-X, Acros or Delta, but it is popular.
I think you are misunderstanding what I mean by a professional solution, I mean long term as in either new bellows or a high tech wrap that won't wear out fast like plain foil. I design and fabricate custom gear all the time, as a professional commercial and editorial photographer who's work is often in remote and harsh places, I can not rely on mainstream accessories to accomplish my tasks....thankfully, I enjoy using this part of my mind. I never said I expect Chamonix to fix my bellows or make some NASA level wrap...
And there is only so much homework one can do, right? I mean if you are spending all day on the Internet pouring over details, you are not out shooting or in the darkroom printing. So you have to rely on the manufacturer to a degree to get at least some guidance. It's pretty obvious Chamonix makes one of the most state of the art field cameras out there, but the lack of simple things like even an instruction manual indicate to me that there is room for improvement, what's new? I am sure Hugo considers all of this and plans to implement these improvements when time and the limitations of running a for profit company permit.
I did my homework Tim, it would seem by your reaction to my post that you did not.
I am amused by your reactions to the Chamonix bellows and IR.
1.) He is at fault for not putting on his website a fact that affect 0.00134% of all photos taken by users of his cameras.
2.) The number of professionals who use IR film is pretty small. So any solution would be just that, a solution. In photography school we didn't have a class for "Professional Solutions to weird problems".
3.) If this is an issue you can't live with, either return the camera or get one of the fine bellows makers to make you a suitable solution bellows.
4.) If you were truly professional, you would have done your homework.
Good luck.
tim in san jose