Sending Gear to Canon for repair

[bmac]

Does anyone have any experience sending canon lenses in for repair? There are two places, one in NJ the other in CA. I am closer to CA, but will send it to the east coast if it is a better option. My 17-40l took a tumble today and is in pieces

 

[Aggie]

..

 

[bmac]

LOL! Close! I was over in Santa Cruz knee deep in water all day. Ended up dropping it on my driveway when I got home

 

[Aggie]

..

 

[photomc]

Brian, haven't sent lens in, but did send a camera in - it ended up going through the camera shop I had purchased it from. Would like to hear how this works out for you, I have a 20-35 that is in need of some repair. If I find anything out, will let you know.

 

[bmac]

Just a quick update. Lens was shipped to Canon on 1/2/04, they mailed me an estimate for $165 (not bad!) which I returned the next day. They Charged my credit card on the 28th. Now I'm just waiting for the ups man to deliver it It's been a month, I miss my baby hehe.

 

[bmac]

Wouldn't you know it. Lens arrived last night after my post. Good as new, if not better!

Brian

 

[David A. Goldfarb]

I haven't used Canon factory repair for years, but when I have it was great. They bring the whole camera or lens up to spec, whatever the complaint.

 

[bmac]

They did an excellent job. The lens came back completely remanufactured. New focus mechanism, plastic cover, elements cleaned, etc. Well worth the wait.