This morning, following a talk with AG the supplier of the chemicals, my saga is at an end. They are taking back what remains of the Tetenal kit and refunding me the cost. In return I have ordered more of the Kodak Ektacolor RA4 plus the starter and the RA4 Ektacolor bleach to go with it. The relationship between them and myself remains intact and they still have my business.
Good to know.
I've always found AG great to deal with. Last week I emailed them with some questions about colour paper and they responded within 30 minutes with a very helpful email. I placed an order for chemicals, paper and other items at lunchtime on Thursday and the order was at my door by 1pm the following day. Delivered for free too, despite it being a very heavy box.
(incidentally, the package arrived quicker than the Amazon Prime order I made at the same time!)