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Odyssey - De Vere: Service attitude

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yya

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I'm just stating the facts. I spent a lot of money on a 'refurbished' 504 from Odyssey. The condition wasn't great, but I accepted it. I found that one corner of the film carrier was damaged(chipped), causing the screw to come loose immediately, making it difficult to align the top and bottom sections. I requested John to replace it for me, and below is the response I received. His attitude was very good before payment, and he assured me that it was in excellent condition and gave a 1-year parts warranty


They didn't refurbish it strictly speaking; the lens stage rotates with a squeaky sound, and all the nylon wheels are from 45 years ago. two of the wheels located at the top of the column have many dents, although I'm not sure how that happened.
 

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Ian Grant

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Where did it ship from. I've dealt with Odyssey and also met them at trade shows, they are based here in the UK in Brighton. That's not their attitude.

Refurbished means restoring an item as closely as possible to it's original new condition. It is more than a cursoy service.

Ian
 
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yya

yya

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refurbished - hmm seems problematic.

their flippant attitude is equally disappointing, and doesn't encourage anyone to to business with them.
that’s why I post in here, avoid John Boyce, avoid the product from odyssey
 
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yya

yya

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Where did it ship from. I've dealt with Odyssey and also met them at trade shows, they are based here in the UK in Brighton. That's not their attitude.

Refurbished means restoring an item as closely as possible to it's original new condition. It is more than a cursoy service.

Ian

From odyssey location in Brighton
Here is some email you can have look, the 504 enlarger details I will update tonight
 

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MattKing

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Thread title typo tweaked.
 
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