The first package I ever received from an ebay seller in which neither the "packing" box, which wasn't a real shipping box, or the contents survived the journey was last month. I accepted the package (had no chioice really since it was left by the delivery person) but I immediately contacted the seller and discussed the matter. My solution (gentle demand) was that I get refunded the cost of item plus shipping and the seller pay the return postage. THEN, the seller could deal with USPS insurance on his own to get compensated for the damage. He agreed (reluctantly) but then decided to "abandon the package in place" rather than get it back... which, for an item with value less than $25 was probably a wise decision. If I'm not mistaken, the insurance is between the shipper (seller) and the shipping agent, not between the buyer and the shipping agent.
Good luck to the OP on whatever solution is pursued. If I had bought a Deardorff that got busted in shipping I'd be in the same quandry. For a cheap or easy-to-rebuy item I'd do what I did every time!
Good luck to the OP on whatever solution is pursued. If I had bought a Deardorff that got busted in shipping I'd be in the same quandry. For a cheap or easy-to-rebuy item I'd do what I did every time!
