I ordered 25 rolls of Neopan-400 from Calumet, and they arrived yesterday... Well sort of. UPS in their infinite wisdom had managed to rip one end off the box completely!! Only 5 rolls were left in the package. I thought it a bit strange when the van pulled up in the snow, that the delivery man was taking forever to get the package ready. He then placed the ever so carefully trashed box inside a plastic bag, and came to my door. I opened the door and I got my package, he went on his way... I'm stuck with $15 worth of film I paid $83 for!!! I only then realized why he was taking so long to get the package ready for me. He must have realized the thing was trashed, placed it in a bag anyway, and then not have to deal with it. I call Calumet, they say, no problem, we'll take care of it. I call them today and there is a UPS paid for package that is on it's way to me right now at no charge with 20 rolls of film in it. Way to go Calumet... GREAT customer service. Kudos where it's due. As for UPS... Well they can go take a hike!