I read everyone's praising of KEH's service and their "conservative" ratings. However, my experience with them is mixed. I would say their customer service is top notch, and their generous return policy and 6-month warranty really puts customers' minds in peace.
I can say so because I have went through all of them. In the past year I bought 2 cameras and 1 lens from them, and in all 3 transactions I needed to return or get the item repaired. The most recent is a bargain-grade camera body first released 30 years ago. But it's really in bargain grade: body smells strangely, the outer shell covering (some kind of plastic) is whitened. I thought as long as it works it should be fine. But the film advance lever gave out at the end of the very first roll. So I have no choice but to return it.
The lens I bought is in excellent grade. I got it at a very good price because it has an engraving. That's fine. But there is some linkage problem so the camera cannot read the correct aperture (a well-known issue in Contax SRL system). I returned it for repair. Two weeks passed by they couldn't fix it. So I decided to live with the problem asked them to send the lens back. At the last month of the 6-month warranty period the lens aperture stopped closing down. So I sent it back for repair and thought I was lucky that the problem showed up before the end of the warranty. Maybe because of the earlier issue, they fixed it in two days and I got the lens back in a week.
The first camera body I bought from them went through 3 iterations. In the first one I must admit I was too picky. The second body was faulty. The 3rd time was a charm. The body was in EX grade, though.
I can say so because I have went through all of them. In the past year I bought 2 cameras and 1 lens from them, and in all 3 transactions I needed to return or get the item repaired. The most recent is a bargain-grade camera body first released 30 years ago. But it's really in bargain grade: body smells strangely, the outer shell covering (some kind of plastic) is whitened. I thought as long as it works it should be fine. But the film advance lever gave out at the end of the very first roll. So I have no choice but to return it.
The lens I bought is in excellent grade. I got it at a very good price because it has an engraving. That's fine. But there is some linkage problem so the camera cannot read the correct aperture (a well-known issue in Contax SRL system). I returned it for repair. Two weeks passed by they couldn't fix it. So I decided to live with the problem asked them to send the lens back. At the last month of the 6-month warranty period the lens aperture stopped closing down. So I sent it back for repair and thought I was lucky that the problem showed up before the end of the warranty. Maybe because of the earlier issue, they fixed it in two days and I got the lens back in a week.
The first camera body I bought from them went through 3 iterations. In the first one I must admit I was too picky. The second body was faulty. The 3rd time was a charm. The body was in EX grade, though.