It looks like I'll be allowed to return the camera for a refund after all. A manager finally got back to me and apologized for the mess. Looks like I'll keep trying my luck for any future purchases. Thanks for all your responses.
Be sure to tell the "rest of the story" once done.It looks like I'll be allowed to return the camera for a refund after all. A manager finally got back to me and apologized for the mess. Looks like I'll keep trying my luck for any future purchases. Thanks for all your responses.
I was told that they would be making the repairs in house when asked. Surprising to me as well.
My big question is what condition the camera will resurface in on their site in a few days!
LN-, of course.
No way , they would have to go through the trouble of taking pictures of it and they don't seem to have the expertise to do it.Maybe they will send it over to Japanese eBay and it will become EXCELLENT++++++
Maybe they will send it over to Japanese eBay and it will become EXCELLENT++++++
At least the Japanese sellers take decent pictures of their merchandise and act like they are trying to sell it. And they answer politely if you have questions. In contrast, here in USA, we seem to be scraping the lowest common denominator for many sellers of cameras. "Condition is used." Of course it is used, it is 50 years old. And that is the only descriptor they use in the listing. And often the US sellers have blurred and shadowed photographs of the item that look like they came from a mobile phone. You can't see the condition at all. And what is it with the 3 or 4 pictures of the nasty old case. Do they really think a buyer would care? And what is it with the dirt? They are too lazy to use an alcohol swab and clean off the grunge? I am perplexed.I think you mean EXCELLENT++++++++++++++++++++.
I've noticed this trend as well. I guess these sellers are trying to be as vague as possible to avoid a dispute of the "Significantly not as described" variety. But not a great way to sell a camera, or anything else for that matter."Condition is used." Of course it is used, it is 50 years old. And that is the only descriptor they use in the listing.
At least the Japanese sellers take decent pictures of their merchandise and act like they are trying to sell it.
Are they really that strategic? Or is it simply that we Americans have become lazy, stupid, and self-obsessed - take the easiest and cheesiest way out rather than expend a few calories of effort?I've noticed this trend as well. I guess these sellers are trying to be as vague as possible to avoid a dispute of the "Significantly not as described" variety. But not a great way to sell a camera, or anything else for that matter.
Yeah, could just be thatOr is it simply that we Americans have become lazy and stupid - take the easiest and cheesiest way out rather than expend a few calories of effort?
Some of them use some sort of warehouse where items are stocked and they act as re-sellers of sorts. There are indeed same items for sale by different (by name at least) sellers. Several times I tried to get some details only to hear not possible ot check on that (and I mean simple look would suffice to get the right answer). Some crazy discrepancies between listing title vs photos vs. description are present too. Overall though phots are of high quality and detailed and I've never received anything that did not look like what was shown.I do find it odd, however, that many of the listings for the same camera model but from different sellers have what appear to be nearly identical photos - same angles, same lighting, etc. I often have to check the serial numbers to make sure that they're not all photos of the same camera. The sellers may simply be emulating each others listings, but it does come across as very odd.
I'm happy that the ordeal has been straightened out. But to me, it sounds like too little too late on the part of KEH.
I've given up on KEH when it comes to finding anything for my RZ67. They show all kinds of items only to see a small "out of stock" on the bottom of the photo. I read somewhere that one of KEH's buyers is now at a store in Indiana which I've used and been happy with. If they don't have the item in stock, they don't list it. They also show photos of the actual item as opposed to just a stock image as in the case of KEH. Like a lot of others, I had been a faithful customer but I just don't feel the love any more. I've also have had excellent dealings with a shop in MI.
I think we're probably allowed to talk about their real names. I have had very good dealings with the camera store in Indiana (Robert's Photo/Used Photo Pro) too, but I don't know about the one in MI - do you have their name so I can check them out? I would also recommend National Camera Exchange out of Minnesota to anyone.
Be sure to tell the "rest of the story" once done.
"Condition is used." Of course it is used, it is 50 years old. And that is the only descriptor they use in the listing. And often the US sellers have blurred and shadowed photographs of the item that look like they came from a mobile phone. You can't see the condition at all.
.
I've noticed this trend as well. I guess these sellers are trying to be as vague as possible to avoid a dispute of the "Significantly not as described" variety. But not a great way to sell a camera, or anything else for that matter.
Are they really that strategic? Or is it simply that we Americans have become lazy, stupid, and self-obsessed - take the easiest and cheesiest way out rather than expend a few calories of effort?
KEH has changed ownership and management over the last couple of years.
Good to know. I had wondered if all the good people had retired or what. I've bought many things from Keh over the years -- all good experiences. But my recent experiences were weird. For example, I bought a Hasselblad PM45 finder described as EX+ condition which had fungus in it. They were good about the return, but I had to wonder if any knowledgeable person had even looked at it before it was put on site. I also have a friend who bought a Rollei 2.8F, rated EX+, which was not functioning properly, and her experience with the return was not pleasant.
It's a shame. They were always my go-to place for used equipment. I've switched to Ebay. Yeah, I know that can be risky, but I'm really careful. I've had two very good experiences with sellers in Japan recently.
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