Just Cancelled Photoshop

Mal Paso · Mar 13, 2021

Adobe ran another SECURITY ATTACK this weekend. I spent over an hour trying to get into photoshop without success. This is the 3rd Attack for me. I logged into my account to cancel, chat said they would get me a support technician, waited another 20 minutes, no one showed so I clicked cancel my subscription.

Hint: If you go to cancel your subscription they will take $20 off. I just wasn't up to the abuse.

Dusty Negative · Mar 13, 2021

What exactly is a security attack?

Sirius Glass · Mar 13, 2021

If you are not a heavy user [not weight shaming] the price for GIMP 2.0 is about right $0.00US.

radiant · Mar 13, 2021

Affinity Photo is pretty good alternative, I think. It has a bit of lightroom wibe too.

Auer · Mar 13, 2021

Dusty Negative said:
What exactly is a security attack?

I'd like to know too.

Horatio · Mar 13, 2021

My account seems to be working just fine.

Sirius Glass · Mar 13, 2021

Well one no longer owns a copy of Photo$hop, one rents it.

Paul Howell · Mar 13, 2021

I guess he means that Adobe was under cyber attack and he could not log in. Although the online version has it's charms if you are concerned about being locked out just buy the disk version.

138S · Mar 13, 2021

Corel PaintShop is also a nice choice, a single $70 payment, with no subscription.

cliveh · Mar 13, 2021

When you could buy photoshop on a CD it was OK. Now you can only get it from a cloud, so they can control updates. I would look for second hand discs.

Auer · Mar 13, 2021

Paul Howell said:
I guess he means that Adobe was under cyber attack and he could not log in. Although the online version has it's charms if you are concerned about being locked out just buy the disk version.

hmh, I log in to Lightroom daily and PS weekly, have ever since they went to a service model.
I wont say I never had any issues, but as it is I cant remember when that was. So not very often.

Auer · Mar 13, 2021

cliveh said:
When you could buy photoshop on a CD it was OK. Now you can only get it from a cloud, so they can control updates. I would look for second hand discs.

And then you need a computer with a DVD player...

Pieter12 · Mar 13, 2021

Unless it is second-hand or bootleg, there is no Photoshop or other CS software available from Adobe on disc. You can't even download older, pre-cloud versions any more. So even if you already own a serial number you're SOL.

Sirius Glass · Mar 13, 2021

Pieter12 said:
Unless it is second-hand or bootleg, there is no Photoshop or other CS software available from Adobe on disc. You can't even download older, pre-cloud versions any more. So even if you already own a serial number you're SOL.

There is always GIMP and Lightroom.

Mal Paso · Mar 13, 2021

Dusty Negative said:
What exactly is a security attack?

It is always on weekends when customer service is off. I launched pshop and suddenly have to log in. Password keepers and pasting wont work you have to enter everything manually. Then you wait for the servers to respond and wait and wait and enter button comes up again and you hit it and wait meanwhile your photo enthusiasm goes down the toilet. Wasted 2 hours.

Pieter12 · Mar 13, 2021

Mal Paso said:
It is always on weekends when customer service is off. I launched pshop and suddenly have to log in. Password keepers and pasting wont work you have to enter everything manually. Then you wait for the servers to respond and wait and wait and enter button comes up again and you hit it and wait meanwhile your photo enthusiasm goes down the toilet. Wasted 2 hours.

I have never had any problem and I think as an option I can log on through my Google account? Has anyone else ever experienced this problem? Could it be something on your end?

Bronson Dugnutt · Mar 13, 2021

Not to mention its an incredibly bloated piece of software on the client side as well, when and if the control servers are able to respond.

Free alternatives like GIMP & RawTherapee or paid ones like DxO PhotoLab are potential options for replacement (of Lightroom mostly) but anyone with a lot of Adobe-specific experience might find the learning curve a bit steep and be disappointed in the lack of niche features only found in Adobe products.

Buuuut it's worth it to me, in principle, to not tie myself to a piece of bloated software with a crappy business model.

Edit: for the sake of full disclosure, I rely on Dxo Photolab 2 for RAW processing & lightroom-style adjustments. I use an old, deprecated tool called Pixeluvo (http://www.pixeluvo.com/) for direct image manipulation; generally limited to cropping&resizing&bordering, dodging&burning, hand retouching, and layer functionality. Suits my workflow and all the software lives on my hard drive... and could be run air-gapped if needed.

Pieter12 · Mar 13, 2021

Bronson Dugnutt said:
crappy business model

For us, not for Adobe.

Mal Paso · Mar 13, 2021

Adobe sent me an email earlier this month to make sure my credit card info was up to date for renewal.

NO Customer Service when you're locked out on a weekend. I'm NOT PAYING FOR THAT!

Bronson Dugnutt · Mar 13, 2021

Pieter12 said:
For us, not for Adobe.

When a company's interests no longer align with some segment of their professional base's interests, it is a fundamentally flawed model. The bean-counters and influencers love it though. I guess the definition of 'professional' is quite fluid these days.

Kudos to the OP for wringing a little bit of creative dictatorship out of their process. Free the photons!

Dusty Negative · Mar 13, 2021

Mal Paso said:
It is always on weekends when customer service is off. I launched pshop and suddenly have to log in. Password keepers and pasting wont work you have to enter everything manually. Then you wait for the servers to respond and wait and wait and enter button comes up again and you hit it and wait meanwhile your photo enthusiasm goes down the toilet. Wasted 2 hours.

Interesting. Thanks. I haven’t had that experience personally. Good luck!

wiltw · Mar 13, 2021

I have always fundamentally objected to Adobe treatment of customers as one homogeneous base.

No recognition that some earn money from its use
No recognition that some are merely hobbyist users,
No recognition that some users are retired with limited income

It extorts the same money out of all folks uniformly. $120 is a lot of money for some, even 'only $10 a month' bleeding.

Pieter12 · Mar 13, 2021

Bronson Dugnutt said:
When a company's interests no longer align with some segment of their professional base's interests, it is a fundamentally flawed model. The bean-counters and influencers love it though. I guess the definition of 'professional' is quite fluid these days.

Kudos to the OP for wringing a little bit of creative dictatorship out of their process. Free the photons!

I believe the subscription model came as a result of widespread bootlegging and stolen software. These are very powerful, sophisticated and complex programs that took time to develop and continue to improve. Adobe does deserve to make money from it. Not that long ago, it took a $150,000 (1980's dollars, too!) computer system in a climate-controlled room, with dedicated software to do 1/10 of what Photoshop can do today on your desktop.

Tom Kershaw · Mar 13, 2021

PhotoLine has what I need for image editing at a very reasonable price, without any subscription. www.pl32.com

Wallendo · Mar 13, 2021

I understand the concerns of many here, but, for me, the subscription model works well. Retail Photoshop used to go for $500 or so with expensive upgrades. I used to use Photoshop Express. With annual updates, I was paying what I now pay for full Photoshop and get online storage and Lightroom in addition.

Maybe when I retire, I will see things differently. It would be nice for Adobe to give people more options.

Just Cancelled Photoshop

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