Ray Rogers
Allowing Ads
I've heard and read about these theories many times. They are often accompanied with with a statement or two on how dedicated employees are to their job and they do the best they can.
I was born, lived, and worked in that culture for many years. Truth is, above statement only covers half of what lead to the success of many companies. The fact is, this dedication and attention to detail is based on fear. Fear that if you make a mistake, you will "lose face", which will cause your boss "lose face" which will affect your promotion or future with the company. If you lose your job, you and your family will "lose face" to the extended families, friends, neighbors, and so on. Some of it has changed since life time employment is a thing of the past in some industries but in old companies, these old habits remain. It's hard to explain what "lose face" mean in Japanese culture unless you lived there, but it is similar to end your life as you know it, short of, of course, actually dieing. People will do anything to try to avoid it, including staying after work for hours for unpaid work, covering up problems, or going with "the flow" knowing it is wrong.
Another thing is (somewhat related to the topic on hand), middle level managers often have no idea of the engineering side or technical side of the product. In fact, it isn't unusual that accounting department manager doesn't have a degree or a formal training in accounting degree. It isn't unusual that IT manager doesn't have a training or experience in that field, etc. I know - I worked for them. It's purposely done this way so things get done in the way "they've always done it." They actually don't want superstar student who will try to invent or try to right things. Because of this, often, managers and leaders are unable to distinguish from what's right to wrong, from what's important to not important, etc. The way they've always done it is the only right way.
It's a rather elaborate explanations but I see this clear message to the market "thing" just another manifestation of this problem. They wrote it up in Japanese, translated it by someone not culturally aware, and sent it out.
I've heard and read about these theories many times. They are often accompanied with with a statement or two on how dedicated employees are to their job and they do the best they can.
I was born, lived, and worked in that culture for many years. Truth is, above statement only covers half of what lead to the success of many companies. The fact is, this dedication and attention to detail is based on fear. Fear that if you make a mistake, you will "lose face"
This is a very interesting subject to me, but I disagree with your explanation... that is I disagree with the "lose face" part... said like that somehow it sounds less than commendable... but in practice, it is more complicated than that... I think a large portion of one's self-image is derrived from how well one serves his or her company... or rather, one's perception of that service.
Ray,
You are very welcome to disagree with my views. I was born there, lived there, and worked there for a few decades but that doesn't mean my views are universally correct about that culture.
Of course, "losing face" isn't that simple. It has a big part that has to do with self-image. But, for growing up in a culture where you are taught to do well but never to stand out in a crowd, be watchful of others' view of you, etc, and when one's life is so dependent on how others think of you, it becomes very VERY complicated.
As to workers - There is no doubt each worker is very skilled at their job. Otherwise, superior products we see today won't be here. But, someone not having good understanding of the theory becoming very good by repetition isn't always the same as having base education and excelling from that point.
Another thing - in Japanese culture, suggesting there IS a better way is the same thing as the existing system is inferior. The existing system was proposed by someone and was approved by levels of mid and upper level executives (who didn't understand the proposal but put his personal seal anyway). If one isn't careful, and it's called "nemawashi" - that is to let everyone know before changes can be proposed, and even then, it can be taken as insult to the company or people involved. It's quite a bit of sensitive matter to propose changes.
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... I just think the Japanese mind has not been well described yet... despite many many attempts.
Are you familiar with George Orwell's "1984"? In that novel, the state attempts to elminate Free Thought by serverely reducing the vocabulary of it's people.
...Conversely, when was the last time you saw a company advertise its products by including reference to an ISO9??? certification of any sort? There was a time back in the Dark Ages when that level of quality was considered ad-worthy.
Ken
Heck, even before ISO 9XXX we had MRP II certification (essentially the same thing), I doubt many outside of manufacturing ever heard of it, however.
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