If anyone has had issue with the film that is not user error, you can of course contact us directly and we can troubleshoot and offer replacement film as necessary. Regardless of knowing what the formula is for Polaroid film, most of the chemical components Polaroid used are either no longer available or are banned by current environmental laws. Impossible film is comprised of entirely new chemistry and, outward appearances aside, is made from about 90% new materials in general. It took Polaroid 17 years to refine their integral film. Impossible has made huge strides in 2 years, considering it is from a whole new chemistry. Consider it like someone saying, "Make a cake that looks like a cake and tastes like a cake and feels like a cake, but you can't use any of the ingredients that are in cake."
You cannot think of Impossible film as Polaroid film. As a result of Polaroid's decision to pull the plug, Polaroid film is long gone. Impossible is the ONLY company making film for Polaroid cameras now. You have to unlearn everything you know about Polaroid film. This is not Polaroid film. So Photo Engineer's statement, "You should not have to be "taught" how to use a commercial product that has antecedents" just doesn't apply at all. Impossible film doesn't have antecedents.
All of us at Impossible have a passion about the product, and we shoot it ourselves, so we understand the frustration when your shots don't turn out. Like I said, please don't hesitate to contact us if you're having film trouble at
service@theimpossibleproject.com for Europe,
usa@theimpossibleproject.com for the US and
asia@theimpossibleproject.com for Asia.