Hasselblad USA moving from New Jersey to California

Pieter12

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Just got this email:

WE'RE MOVING TO A NEW LOCATION!
HASSELBLAD INC.
201 S. VICTORY BLVD.
BURBANK, CA 91502 USA​

Dear Customers,

In order to improve our services, we are moving the US Hasselblad service center to a new location in Burbank, California, starting November 7, 2022. Please update your records with our new address.

Due to this adjustment, our US repair service may experience temporary delays. We apologize for any inconvenience this may cause.

To learn more about this change or to contact customer support, please e-mail us at support.us@hasselblad.com

We expect to complete this move by the end of November 2022. Thank you for your patience and understanding.
 

BrianShaw

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YAY!

Thanks for the notice; I had not seen that... until I just opened my email.
 

MattKing

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Perhaps they are moving to be closer to Sirius Glass .
(I know, I should have resisted the temptation).
 
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Pieter12

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NJ was an obvious choice back then. Near NYC, probably the biggest concentration of commercial photo studios in the US and on the East coast, a tad closer to the mothership in Sweden. But now, with Chinese ownership they might have wanted to be closer to the Pacific and a little closer to DJI headquarters in the US. Apparently, not all the technicians are making the move, so maybe there is a bigger pool of prospective employees with electronics and camera experience in CA. Burbank is home to a lot of motion picture support companies.
 

Sirius Glass

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MattKing said:
Perhaps they are moving to be closer to Sirius Glass .
(I know, I should have resisted the temptation).
Click to expand...

It is a good move. They wanted me to bring the cameras and lenses directly to them, rather than make me wait for the shipping back and forth.
 
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Sirius Glass

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MattKing said:
Perhaps they are moving to be closer to Sirius Glass .
(I know, I should have resisted the temptation).
Click to expand...

Closeness is good. When I first started dating my girlfriend I asked her, "If I told you that I liked your body, would you hold it against me?"
 

faberryman

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Sirius Glass said:
It is a good move. They wanted me to bring the cameras and lenses directly to them, rather than make me wait for the shipping back and forth.
Click to expand...

I am sorry to hear you need service, but at least this will make it easier to obtain.
 

Sirius Glass

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faberryman said:
I am sorry to hear you need service, but at least this will make it easier to obtain.
Click to expand...

I do not need the service, but it is reassuring to know that if and when I do it is close by.
 
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Pieter12

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Sirius Glass said:
I do not need the service, but it is reassuring to know that if and when I do it is close by.
Click to expand...
I don't think Hasselblad services or has parts for film cameras anymore. Lens service? Maybe.

From their site:

V SYSTEM ANALOGUE​

201F, 202FA, 203FE, 205TCC, 205FCC series

  • Camera body; shutters cannot be repaired at Hasselblad USA. Requires service at Hasselblad AB (Sweden) corporate service center.
  • Rear mirror light seal (upper), part no longer available
  • Camera body; shutters part no longer available.
2000 series (2000FC, FC/M, 2003FC/W)

  • Camera body cannot be repaired
500C

  • Camera body cannot be repaired. Parts are no longer available.
500EL

  • Camera body cannot be repaired. Parts are no longer available.
500ELM

  • Camera body cannot be repaired. Parts are no longer available.
500ELX

  • Camera body cannot be repaired. Parts are no longer available.
XPan II

  • Camera body cannot be repaired. Parts are no longer available.
XPan version 1

  • Camera body cannot be repaired. Parts are no longer available.
1600F

  • Camera body cannot be repaired.
1000F

  • Camera body cannot be repaired.
Supreme Wide Angle

  • Camera body cannot be repaired. Parts are no longer available.
Super Wide Angle (SWC)

  • Camera body cannot be repaired. Parts are no longer available.
SWC/M

  • Camera body cannot be repaired. Parts are no longer available.
Arcbody

  • Camera body cannot be repaired. Parts are no longer available.
Rodenstock Lens for Arcbody

  • APO GRANDAGON 35- Lens cannot be repaired. Parts are no longer available.
  • APO GRANDAGON 45- Lens cannot be repaired. Parts are no longer available.
Flexbody

  • Camera body cannot be repaired. Parts are no longer available.
 

Sirius Glass

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They will service my 503 CX which is not listed.
 
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Kodachromeguy

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Pieter12 said:
I thought of that too. But I don't think they service film cameras anymore.
Click to expand...

Based on what data? Hasselblad in NJ repaired my 501CM and cleaned a lens in 2021.


SERVICE TERMS AND CONDITIONS​

Hasselblad V System:

Estimate Processes for Hasselblad V System Products:

Please note that Hasselblad Inc. estimated repair turnaround time for V System Products should be five to seven business days from the date that payment information is secured from the customer or dealer. The estimate process for V System equipment (only) is as follows: Service will contact the end-user, or dealer to get payment information and preapproval for V System Bodies or Lenses at $300.00 or less. The preapproval amount will be $150.00 or less for any V System Magazines that are sent in by the customer for repair.

If the technician determines that the repair will be in excess of these thresholds amounts, the customer will be re-contacted with the official estimate amount and Service will obtain authorization from the customer to proceed with the repair.

Repair Parts:
Please note that under no circumstances will Hasselblad Inc. return the defective spare parts that were removed from the product(s) serviced at Hasselblad Inc. These repair parts will either be disposed of under Hasselblad Inc.’s supervision or sent to our corporate headquarters for evaluation.

Please include a paper copy of your sales receipt or invoice in the box. Must include dealer, your name, address, product with serial number and purchase date.

General Repair Terms and Conditions:

All repairs and any spare part order over $20.00 are subject to a $10.00 handling charge.

All products sent to Hasselblad Inc. Repair Department for generation of repair estimate are billed $145.00 for preparation of the estimate.

  • The charge for a Hasselblad repair estimate is credited to the repair if the customer approves the estimate.
  • There is no charge for estimate refusal.
Repair Eligibility:
Products over 10 years old may be refused for repair. Spare parts for these products may be unavailable. Please check with the service department prior to sending older products in for repair.
 
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Sirius Glass

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I am not worried. My local Hasselblad repairman has a stock of spare parts. Besides I have rarely needed parts, just adjustments when something has to be done.
 
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Pieter12

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Based on this: https://www.hasselblad.com/support/hasselblad-usa-warranty-and-service-terms/
 

lxdude

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Richard Man

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They just told me that their 200 series technician retired last year, so they would not handle them any more
 
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Sirius Glass

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Richard Man said:
They just told me that their 200 series technician retired last year, so they would not handle them any more
Click to expand...

Over a decade ago my Hasselblad repairman at Samy's advised against buying a 200 or 2000 series Hasselblad.
 
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MattKing

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Posts about politics removed
You'd think, after the last few months/years of US politics, that you'd be tired of politics!
 

Huss

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This is fantastic news! They still service film cameras like my H1, and mine needs the AF checked. I was dragging my feet about shipping it to NY, as the freakin thing is so heavy etc. But I can just go drop it off now!

Thanks Pieter for posting!
 
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