Michael A. Smith said:
I have ceased monitoring the APUG site, but someone alerted me that Mike Whiting called me a crook. And then I read what Sean wrote about libel and found it quite interesting. This has gotten serious and I may well pursue it. Whiting mentioned earlier that this was the "second time" I had cheated him. I had started to respond earlier, but I figured the hell with it as I did not really have the time to go into that, too.
But someone alerted me that he has just out and out called me a crook and I do have to answer. Here is what he is referring to: He had ordered Azo from us. We sent it. He called and objected to the shipping charge. (He is on the West Coast and shipping from here is quite expensive.) The total shipping, handling, and insurance, charge was $38 on a $322.95 sale. I admitted the charge can be considered to be on the high side (although I have often paid a far higher percentage of shipping costs to weight or price with many small items). I then explained, at length, as I tend to do, why the shipping charge was what it was. He ended our conversation with, "I still feel screwed." He was charged exactly what everyone else who orders what he ordered and who lives on the West Coast is charged. Now he claims I "cheated" him and that I am a crook. Nothing you can do with someone who is like that. He really likes the role of victim and does not listen.
Mike Whiting has not been cheated in this instance either. He was offered a full refund for the book, including shipping. So he would be out nothing. No loss of any sort whatsoever. He refused my offer.
If our decision to bind more hardbound copies of the Brett Weston book is met by other subscribers with the same reaction as the one Mike Whiting had, we will NOT do it. We will see what the reaction is.
Michael A. Smith