- Joined
- Apr 5, 2008
- Messages
- 2,816
- Format
- 35mm
dr5chrome - I don't read Simon's reply as being on the defensive, or concluding that it is definitively a process problem. He writes:-
"2 ) This film does exhibit a fault post processing, this fault is not necessarily with the processing :
"As with any performance issue with any ILFORD Photo product it should be returned to us ( the full address is in the thread) , it will be investigated and if it is a fault in manufacture we will replace the product and tell you if it is our fault.
"All companies that have iso 9001 accreditation as we do, have a system to do this, this system is audited annually."
He also asks that the "faulty" product be returned to Ilford for examination....I don't see that he can be reasonably expected to comment any further without the opportunity to see and test the problem?
"2 ) This film does exhibit a fault post processing, this fault is not necessarily with the processing :
"As with any performance issue with any ILFORD Photo product it should be returned to us ( the full address is in the thread) , it will be investigated and if it is a fault in manufacture we will replace the product and tell you if it is our fault.
"All companies that have iso 9001 accreditation as we do, have a system to do this, this system is audited annually."
He also asks that the "faulty" product be returned to Ilford for examination....I don't see that he can be reasonably expected to comment any further without the opportunity to see and test the problem?
