I'd rather have my skull sawed open and my living brain sandpapered...
Understood, Roger. But that sword also cuts both directions...
Once I had that person on the phone they probably wished they would have just answered my simple and far more narrowly scoped emails in the first place. It would have saved them 45 minutes of endless follow-up questions by me regarding why Calumet was shutting down film holder production, how that decision came to be, who was responsible for that decision, where photographers were supposed to go now for new holders, did this signal a more general withdrawal from film-based photography, etc., etc., etc.
I was probably their worst nightmare.
:devil:
But I did manage to get my original questions answered, simply because they could not ignore me on the phone.
It also needs to be said that the multiple individuals I spoke with that day at Calumet were all, each and every one of them, polite, patient, well-intentioned, and more than willing to spend that time with me. It was not in any way an unpleasant or adversarial exchange.
It just would have been far more efficient to have simply answered the original email in the first place.
Ken