Thanks for that. For those of us not shipping international all the time, it is pretty Byzantine beyond simply looking at a tracking number. With our ranching operation we handle a good deal of domestic freight shipping and I can tell you that tracking numbers often don't tell the real story.I completely understand. Every month I have a shipment of large objects shipped from Australia. The shipments were taking two weeks. With COVID it changed to three weeks, but now it sits in Brisbane for up to 24 day and only moved when I filed a complaint. Now we switched to DHL and it takes less than six days with Australian and US customs. I am fully aware of the anxiety.
I completely understand. Every month I have a shipment of large objects shipped from Australia. The shipments were taking two weeks. With COVID it changed to three weeks, but now it sits in Brisbane for up to 24 day and only moved when I filed a complaint. Now we switched to DHL and it takes less than six days with Australian and US customs. I am fully aware of the anxiety.
At least your items were coming from the other side of the world.
I have been waiting 18 days for items to come from a supplier in Great Britton to the Republic of Ireland. A stone's throw across the water. Pre Brexit delivery was 3-4 days. The hold up, not covid but Brexit and the GB supplier, among other things,not having the correct paperwork.
I'm sorry I'm not up to your intelligence standards, though I do know that parcels can get lost or misrouted. For me, 8 weeks seemed like a good time to make enquiries. But then again, I am clearly not as smart as you.Unfortunately, a lot of people don't think or care about the bigger picture.
"I want my parcel and I want it now ! "
It doesn't take a genius to work out that if international travel/ the movement of people is limited, then the same will apply to goods and services. And to compound the matter there has been an explosion of online shopping due to the pandemic restrictions/lockdown.
I'm still waiting for my order, which has now been at DHL's Frankfurt airport location for seven weeks and one day. Perhaps FOTOIMPEX might look into the status of all orders it shipped to the U.S. There's no mechanism for individuals here to contact DHL with questions on stalled shipments. Only business customers get a DHL "contact us" option.
OK, now everyone can give me grief for not contacting FOTOIMPEX privately with that suggestion.
It is hard for me to understand/predict the current trade route slow downs. No doubt people in the know have an idea. I've received items from Japan that get here normal time. Germany to US using DHL seems to be a troubled route.A bit off-topic: Strange thing is that shipments to Finland are coming through at normal pace. I haven't noticed any lag at all. I ordered a lens from UK and I got it in under week.
Maybe santa is doing packages at his freetime ..
It is hard for me to understand/predict the current trade route slow downs. No doubt people in the know have an idea. I've received items from Japan that get here normal time. Germany to US using DHL seems to be a troubled route.
For example, there are few people flying between Australia and the US, so the number of flights were cut back. That produced slowing down all the mail between the too. Hence any large objects would get set aside. In my case they would not bother to load the package later, they just let it collect dust and on flew the letters.
According to this site, DHL (in Germany at least) is doing much worse than its competitors of the face of it
DHL in a case I just got with them even state themselves that their tracking information is false.
The same time they intend to use such tracking information against the customer.
(And this is not even related to the current situation.)
That I got from corresponding in writing. On the phone it is even worse. All I talked to gave each contrary answers, stating that their collegues all got it wrong.
I think that this is what happened with my order from Fotoimpex. I was notified that it had shipped, and then it sat in an overseas mail facility for several weeks before finally showing up. I don't blame Fotoimpex for the delay, since they did their part and shipped immediately. The delay was caused by DHL. I did contact Fotoimpex while I was waiting, but their replies ended up in my spam folder, so I only saw their reply a few days later because I checked my spam folder before emptying it.I ordered a lens hood, I'm guessing 25 grams, this was coming from Netherlands to USA. Sent by post. I'm pretty sure it came by sea, fill a container and put it on a boat. Took 4 or 5 weeks to arrive in perfect shape.
No passenger planes flying = slow but steady sea cargo. I'm sure there's more time loading and unloading containers that are less than one thing. Walmart can probably get something from Shenzhen to the shelves of every Walmart in the US in 3 weeks. But that's all they do. I've had good luck with DHL and FedEx out of Japan and Hong Kong. Europe seems different.I think that this is what happened with my order from Fotoimpex. I was notified that it had shipped, and then it sat in an overseas mail facility for several weeks before finally showing up. I don't blame Fotoimpex for the delay, since they did their part and shipped immediately. The delay was caused by DHL. I did contact Fotoimpex while I was waiting, but their replies ended up in my spam folder, so I only saw their reply a few days later because I checked my spam folder before emptying it.
After reading that PM reply, my major gripe with DHL is that its tracking information is misleading. Due to COVID-19's effects on the air transportation system, shipments which show up as sitting in Frankfurt are instead on a ship at sea. Delivery to the U.S. is estimated at 25-30 days, and much longer to our western states. If DHL simply advised recipients of what is actually happening, I suspect most would be understanding and patient.As promised we've asked our colleague at Fotoimpex who is the international shipment expert. All members who have reported current shipment problems with their Fotoimpex order and DHL shipment to the USA have got a detailed reply via conversation. Please have a look at it.
Thanks, best regards and please stay safe and healthy!
ADOX - Innovation in Analog Photography.
Perhaps the thread title could be updated, as Fotoimpex clearly has answered!
Perhaps: "Fotoimpex shipping delays"?
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