Have you not received a tracking number? I placed an order with FOTOIMPEX on November 27, 2020. Tracking shows it left Baad Sarrow on December 1, 2020. DHL received the package, moved it from Rüdersdorf, to Rodgau, and then, on December 4, to the DHL facility at Frankfurt airport. There it has sat ever since. I suspect DHL first waits to fill a container, then that container sits until one of the very reduced number of flights can take it across the pond.
Your issue is with DHL and COVID-19. FOTOIMPEX is probably just a frustrated as we are, but has no control once a parcel leaves its hands. Until the pandemic ends, I'll be ordering from Freestyle, allowing it to deal with international shipping.
For the first time ever, I am using a forum to call out a company with regards to personal dealings. I have tried multiple ways to contact Fotoimpex to check on why I have not received my order from Nov. 2020. I get no response from Fotoimpex. Please contact me via conversation so that I can communicate with you. Thank you.
Thanks! for responding. I appreciate it.Done.
Please have a look at your conversations.
Keeping us in suspense? Aren't you going to share what they said?Thanks! for responding. I appreciate it.
Childish? Ok, perhaps Matt King is right that I should have tried a 'conversation' with them first. However, I asked them to contact me, because I hadn't been able to reach them through obvious means. I didn't call them names. I didn't yell. I asked them to contact me, which they did. When they contacted me, I thanked them.
They are looking in to my order, but as of yet I don't have an answer from them. I expect that they will let me know soon. They also asked me how I tried to contact them. Perhaps there was a technical problem.
Childish? Ok, perhaps Matt King is right that I should have tried a 'conversation' with them first. However, I asked them to contact me, because I hadn't been able to reach them through obvious means. I didn't call them names. I didn't yell. I asked them to contact me, which they did. When they contacted me, I thanked them.
They are looking in to my order, but as of yet I don't have an answer from them. I expect that they will let me know soon. They also asked me how I tried to contact them. Perhaps there was a technical problem.
I'm still waiting for my order, which has now been at DHL's Frankfurt airport location for seven weeks and one day. Perhaps FOTOIMPEX might look into the status of all orders it shipped to the U.S. There's no mechanism for individuals here to contact DHL with questions on stalled shipments. Only business customers get a DHL "contact us" option....They are looking in to my order, but as of yet I don't have an answer from them. I expect that they will let me know soon...
I'm still waiting for my order, which has now been at DHL's Frankfurt airport location for seven weeks and one day. Perhaps FOTOIMPEX might look into the status of all orders it shipped to the U.S. There's no mechanism for individuals here to contact DHL with questions on stalled shipments. Only business customers get a DHL "contact us" option.
OK, now everyone can give me grief for not contacting FOTOIMPEX privately with that suggestion.
There is no way for me to know, which is why I tried contacting Fotoimpex. In my conversation with them, I expect to have more information Monday or Tuesday of next week.As in lost?
Thank you very much.Our international shipment expert will have a look at it on Monday when he is back at the office...
Pretty close to what I suspected in post #2 above....International shipments are currently facing many problems due to the Covid19 pandemic. Just to name a few
- most of the international air transport volume is done by the passenger airplanes, as their cargo departments are much bigger than needed for the passenger baggage only, and the remaining space is used for airfreight
- as the passenger flights have decreased globally by about 85%, a huge amount of airfreight cannot be transported anymore
- that and the demand peak for lots of consumer consumer goods (people have been ordered 'like hell' online during all the lockdown periods) have lead to a massively increased demand for container shipping
- but meanwhile there is a lack of containers on the main shipping routes, and shipping costs have been exploded in the last months...
Thanks for looking into this. It would be helpful to know if ANY shipments from you to the United States have arrived from orders being placed since around the latter part of Nov. 2020. I assume Sal and I aren't the only ones!Our international shipment expert will have a look at it on Monday when he is back at the office.
International shipments are currently facing many problems due to the Covid19 pandemic. Just to name a few
- most of the international air transport volume is done by the passenger airplanes, as their cargo departments are much bigger than needed for the passenger baggage only, and the remaining space is used for airfreight
- as the passenger flights have decreased globally by about 85%, a huge amount of airfreight cannot be transported anymore
- that and the demand peak for lots of consumer consumer goods (people have been ordered 'like hell' online during all the lockdown periods) have lead to a massively increased demand for container shipping
- but meanwhile there is a lack of containers on the main shipping routes, and shipping costs have been exploded in the last months.
ADOX - Innovation in Analog Photography.
There is no way for me to know, which is why I tried contacting Fotoimpex. In my conversation with them, I expect to have more information Monday or Tuesday of next week.
This entire issue has me looking deeper into DHL and covid shipping delays. The first thing that I can say is that, at least for me, delays aren't readily understandable. For example, according to DHL, shipping to Mexico from Germany would be fine, while shipping to the United States will be slow. How slow isn't readily apparent. Canada looks to be a trouble spot, as well. At least from Germany.
That is according to this website:
https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html#kanada
On the other hand ...
However, on goes to this website from DHL the delays appear to be minor (as in 1 day).
https://www.simplydhl.com/covid-19updates
I understand we might be talking ocean voyage here, but a company like DHL fills shipping containers regularly. I would guess daily.
Our international shipment expert will have a look at it on Monday when he is back at the office.
International shipments are currently facing many problems due to the Covid19 pandemic. Just to name a few
- most of the international air transport volume is done by the passenger airplanes, as their cargo departments are much bigger than needed for the passenger baggage only, and the remaining space is used for airfreight
- as the passenger flights have decreased globally by about 85%, a huge amount of airfreight cannot be transported anymore
- that and the demand peak for lots of consumer consumer goods (people have been ordered 'like hell' online during all the lockdown periods) have lead to a massively increased demand for container shipping
- but meanwhile there is a lack of containers on the main shipping routes, and shipping costs have been exploded in the last months.
ADOX - Innovation in Analog Photography.
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