For Sale Excellent response from Cafe Press

Not sure where to post this - Moderators, I'm sure you'll stick it somewhere appropriate.

I ordered an APUG hoodie via this forum over a month ago and it still hasn't arrived, so I emailed Cafe Press, who make them, yesterday. Here's their reply:

Dear Les,
>
> Thank you for contacting CafePress.com! I will be glad to help.
>
> I apologize that you never received your first package. I want you to be 100% satisfied with everything you purchase at CaféPress.com. I am ordering you a replacement right away at no additional charge. You should receive the replacement by October 28th.
>
> If the first package does come in, there is no need for a return! I don’t want you to incur any additional shipping charges. Please keep the original as our way of saying thanks for shopping at CaféPress.com.
>
> If there is anything else I can do for you please let me know.
>
> Best Regards, Kevin B.

How's that for ethical service! Go buy your APUG merchandise, people!

Here's the APUG link...

http://www.cafepress.com/apug

Cheers...

.
An Excellent Response, Indeed !
Always nice to see such great customer support !

Ron
.

Once again, where's that "like" button?

Very nice to see real customer service.

lesm said:

Not sure where to post this - Moderators, I'm sure you'll stick it somewhere appropriate.

Click to expand...

This isn't one of them, but I'm sure there's been a few threads the moderators have wanted to do that with!!!