Epson 4490 scanner problem

[Ervin Pohl]

I have a problem with my Epson scanner. There are some strange random lines in scans ( I scan b&w film only) they run only in one direction (horizontally when facing opened scanner) they seem to appear always at the same spot/spots. I have tried to clean glass and all parts inside and out, reinstall the software, nothing helped so far. Anybody has an idea what the problem might be? Thanks

 

[Herzeleid]

It is possible that the calibration area is dirty, or the film holder to close to it. I had colored lines with my V500 when I placed film holder so close to it.
It is a tiny square on top of the scanner glass. Hope it helps.

 

[StoneNYC]

I had that in my old canoscan... Do I bought a v750


~Stone

Mamiya: 7 II, RZ67 Pro II / Canon: 1V, AE-1, 5DmkII / Kodak: No 1 Pocket Autographic, No 1A Pocket Autographic | Sent w/ iPhone using Tapatalk

 

[Ervin Pohl]

thank you guys, I tried even to rotate the glass bed of the scanner today, thinking that there are some scratches . It didn't work. I made one observation though , lines aren't there in lower resolution scans , but multiply when I scan in higher resolution. I have no idea what does that mean or where is the root of the problem. I guess I'll be shopping for new scanner soon. V500 from Epson is inexpensive but I was kind of hoping I could make my old one work.

 

[Halka]

Hm, I did have a similar problem with my old flatbed. I guess warranty service is out of the question for some time now (did the problem start appearing just now)?

I would try juggling cables first if you have some spares - which, although a long shot, is worth a try - before you start contemplating buying a new one.

 

[jeffreyg]

Does this happen with negative scans and reflected scans? Has there been a software update? Possibly deleting the scanner plist and restarting? Turn off all the "auto" functions of the scanner. Try a trial version of different scanner software. Call Epson.

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