End of week topic: Who should I entrust my camera to for a repair?

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Andreas Thaler

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At the end of the week, no special camera-related problem, rather the question:

Who should I entrust my camera to for repair?


Service infrastructure

This has been discussed several times here in the forum: There are fewer and fewer trained specialists for repairing older film cameras.

By „trained“ I mean people who have either completed an apprenticeship or a recognized training course in the field as a camera technician or who have been trained by the respective camera manufacturer.

With the transition to digital, analog cameras quickly lost economic importance, and the service infrastructure was consequently also scaled back.

Today, I am not aware of any official training for camera technicians. So if you are interested, the only option is to learn to repair cameras on your own or to try it together with others, e.g. in online work groups.


Uncertainity

All of this results in uncertainty as to who you should entrust a camera to for repair.
  • The trained camera technician who still takes on jobs in retirement or who still works in a repair shop from time to time or runs his own shop?
  • The talented hobbyist in the neighboring town who is passionate about fixing a broken camera? Or who has turned his hobby into a career and become self-employed?
  • Or the bungler who somehow managed to get everything done for a small sum of money? You just shouldn't look too closely at what he did and how.

Value

If you have a camera that is valuable to you or has material value and you want it repaired, this can be a problem. Who should I contact, who can guarantee that the work will be done properly?

Unfortunately, the best solution - sending the camera to the manufacturer so that they can repair it to their factory standards - is almost always out of the question. Manufacturers have to work economically and there can be no resources for servicing old products that are today only used by a few people.


Questions

As a collector and user of 1980s cameras, I have asked myself these questions for a long time and often. I have not found any satisfactory answers:
  • I could not afford the service of still active and trained camera technicians, and they did not accept many orders.
  • Talented hobbyists have to be found, but that is a matter of trust. You also quickly run into tax and duty problems, which is out of the question for me. Repair shops rarely provide information about the qualifications of their employees.
  • There are often botched jobs, but one bad experience is enough to last a lifetime.

Way out

The decision to try repairing things myself as a private individual with no commercial interests, who only looks after his own cameras, was the way out for me. It also gave me a very nice and fulfilling area of interest.

However, I have no training as a camera technician. My professional background is as a trained public relations worker. I am self-taught when it comes to camera repair and have completed two distance learning courses in electronics.

But repairing it yourself cannot be the solution for everyone who wants to get a broken camera working again.

Who do you trust with your broken cameras?
 
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BrianShaw

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Vetting any repair or service contractor/vendor is nearly a black art; it's not just cameras.
 

Paul Howell

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Depending on the camera. My F and F4, the local camera shop will work on them depending on what's wrong. Just about everything else, either do it my self, such as replace a light seal or maybe fome buffers, I have unjamed the film advance on a Miranda EE, other wise luck of the draw. I think there are some reputable shops that will work Leica M and Hasselblad, Pentax M42.
 

mollyc

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I am a big fan of https://www.procamera.us/. I haven't actually had a repair done by them, although I did send my grandfather's Kodak folding camera from 1928 to them, but it was unrepairable. However, I do know people who have used them for repairs and been pleased with the work, and I have purchased a Franken-Leica from him (a mostly M3 body). I've also been in the store multiple times, and he is training more technicians.

I'm not sure if the current owner, Ryan, has been through a formal vendor training program, but he did apprentice under the previous owner and has a ton of experience (especially when you factor in his relatively young age). I actually showed my franken Leica to the workers in one of the Munich Leica stores and they were really impressed with it.
 

MFstooges

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I tried to support local shop, he did a good job previously. This time my camera has spent a month plus at his shop, two weeks ago he said he'll contact me. I'm not in a hurry but I hope he doesn't have problem other than time.
 
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Andreas Thaler

Andreas Thaler

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Depending on the camera. My F and F4, the local camera shop will work on them depending on what's wrong.

It's great that someone is taking care of your Nikon F4!

I can't think of a repair shop here at least in German-speaking Europe that would do repairs.
 
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guangong

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After serious fire and smoke damage to my study, I sent my Leica rf cameras to YYeCamera and other cameras to Zacks. Both very honest and did no unnecessary work.
Nowadays, I use a close friend and camera nut who graduated from Cooper Union Engineering (when tuition free but highly selective) and also did repairs at E. Leitz when located in NYC. For my Nikon S2 he recently fixed faulty wind mechanism, corrected shutter speeds, and corrected focusing in view finder. He is also highly knowledgeable regarding electronics and computers, and can sometimes fix digital cameras, but I spent enough time with computers since the days of Sputnik…enough is enough! I am staying with film!
 

Steve Roberts

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I've tried various supposedly trained camera repairers and with the exception of one (based in Clay Cross, Deryshire, now long since retired) all have given me cause for concern sooner or later. Hence taking an interest in repairing my own cameras myself. One Olympus-trained service technician (yes, he had the certificates!) ruined two Olympus's (Olympi?) that were sent for servicing for the organisation I worked for. Another returned my ME Super to me with a wire poking out from underneath the top plate. Another returned a camera with the same fault it went in with and yet another (a Pentax specialist) did a complete service on my Pentax K2 but returned it with the self timer u/s. Most of these will be known to members but I shan't mention any names. Another returned a rangefinder with shutter problems unfixed.
Consequently, a bit of patience, some time, care and reference to information found on the web is my preferred course of action today.

Steve
 
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Andreas Thaler

Andreas Thaler

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Sirius Glass

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My first choice is Samy's Camera in Fairfax in Los Angeles. If they cannot do the repair, Steve's Camera in Culver City has come through. For my Nikonos V I use Dean's Camera Repair. Otherwise, I use KEH.com for repairs and of course Hasselblad in Southern California.
 

Bruce Butterfield

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Somewhat off-topic but bear with me:

I love a lot of things about my Voigtlander Perkeo II but not the cheesy film advance mechanism which loves to lock the take up wind or the shutter release or both at the most awkward moments. I’ve “repaired” it several times but not in a reliable way, obviously; several levers are riveted in and other components are made of thin aluminum which does not inspire confidence in long term reliability. I did consider trying to find someone competent to work on it but that would be pricey and prone to future failure so I did the next best thing — I ripped the bugger out and now I have a very reliable even if somewhat less convenient camera. Have to use the red window, avoid double exposures, and count to twelve myself but the images are as good as if the camera was new.

This is kind of a long way of saying that sometimes avoiding the selection of a repair tech is the best solution.
 

88E30M50

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For some cameras, I would not hesitate to jump in and do the repair myself. I've restored 5 Canon A-1s, some of which were really rough when received. One had fire damage and cost all of $15. It's now looking like new and is quite the nice shooter. I have 2 parts cameras and one that I'm hoping I can get working again, but has electrical gremlins that just elude repair for me.

I've done the same with a couple of Yashicas, a Graflex 22 and a series of Jsolettes. But, for the Pentax that I've come to love shooting, I decided to send them off to Eric Hendrickson for CLA. In each case, I took the camera from being inop to functional myself but really want these to be solid going forward and decided to invest the money in getting them done well by somebody with a great reputation.

For a basic Canon A series, I'm comfortable bringing them back to life. Of the AE-1s, A-1s and AE-1 Program that I've revived, all needed some very basic work and a couple needed some parts. I have a bunch of FTs and FTbs that are a bit more of a challenge but I'll get those done myself too. I don't intend on using any of those as daily shooters though. Electrical cameras are easier for me. Parts that don't work get replaced with parts that do and the camera comes back to life. Mechanical cameras have had a longer learning curve for me. There's a lot more going on in a mechanical camera.
 

MFstooges

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After 1 1/2 months I finally picked up my camera. This is after a month ago the shop said it was finished and promised me to call. Unfortunately I discovered that the technician did not reassemble the camera correctly resulting in improper function.
I have a feeling, just like car shop, there are skillful camera techs and there are mediocre camera techs.
 

Sirius Glass

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After 1 1/2 months I finally picked up my camera. This is after a month ago the shop said it was finished and promised me to call. Unfortunately I discovered that the technician did not reassemble the camera correctly resulting in improper function.
I have a feeling, just like car shop, there are skillful camera techs and there are mediocre camera techs.

Take it back and have them correct the problem. Other than the loss of time and inconvenience, they should resolve the problem.
 

MFstooges

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Take it back and have them correct the problem. Other than the loss of time and inconvenience, they should resolve the problem.

That is what I did but I already lost my confidence. I keep thinking about what else wasn't done right inside the camera or what will be done incorrectly this time.
 

Sirius Glass

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That is what I did but I already lost my confidence. I keep thinking about what else wasn't done right inside the camera or what will be done incorrectly this time.

Depending on how they treat you and how the camera is will give you a clue. I would feel the same way, but I have had to send repaired things back to KEH a few times, in the end all things worked out. Hang in there.
 

88E30M50

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Take it back and have them correct the problem. Other than the loss of time and inconvenience, they should resolve the problem.

My concern with this is that they have demonstrated either a lack of skill or that they don't care much. I don't know that I'd want to send a camera back into those hands
 

MFstooges

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Depending on how they treat you and how the camera is will give you a clue. I would feel the same way, but I have had to send repaired things back to KEH a few times, in the end all things worked out. Hang in there.

I got it back. The camera working as it should now. The explanation is "you got a dirty switch". When I asked where's the location of the switch, the reply is "on the bottom and we didn't even open the bottom before".
Sounds like BS to me. First, I expect that a CLA should include opening the bottom for inspection. Second, there is no way the switch malfunctioned if the bottom was not touched.
 

mshchem

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I got it back. The camera working as it should now. The explanation is "you got a dirty switch". When I asked where's the location of the switch, the reply is "on the bottom and we didn't even open the bottom before".
Sounds like BS to me. First, I expect that a CLA should include opening the bottom for inspection. Second, there is no way the switch malfunctioned if the bottom was not touched.

Yep BS.
 

88E30M50

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I got it back. The camera working as it should now. The explanation is "you got a dirty switch". When I asked where's the location of the switch, the reply is "on the bottom and we didn't even open the bottom before".
Sounds like BS to me. First, I expect that a CLA should include opening the bottom for inspection. Second, there is no way the switch malfunctioned if the bottom was not touched.

How does someone do a CLA without removing the bottom plate. That's pretty much the first thing done when looking at a camera for repair or maintenance. How are the mechanisms under the bottom plate lubricated without removing that plate? Sure does sound like B/S to me too.
 
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