Dwayne's says: Film cartridge received empty!

[removed account4]

sorry to hear of your troubles

call and ask to speak with the owner,
i have spoken with him in the past
and he is a nice guy, and will do his best
to help you find your slides ...
who knows maybe the folks they mailed it to
have returned your them ?

just be nice when you call and ask the CS people for the owner,
and remember it is easier to attract things with honey, not vinegar ...

 

[benjiboy]

sorry to hear of your troubles

call and ask to speak with the owner,
i have spoken with him in the past
and he is a nice guy, and will do his best
to help you find your slides ...
who knows maybe the folks they mailed it to
have returned your them ?

just be nice when you call and ask the CS people for the owner,
and remember it is easier to attract things with honey, not vinegar ...

That expression John to "Attract more things with honey than Vinegar" is one my mother used to use when I was a child and wanted to be confrontational somebody, I haven't heard it since she died more than twenty years ago, but it still went straight to my heart

 

[Ektagraphic]

I feel like the quality at Dwayne's has gone down especially Kodachrome after Kodak made it's announcement.

 

[Ian Grant]

I feel like the quality at Dwayne's has gone down especially Kodachrome after Kodak made it's announcement.

Well there may be some redundancies coming, after all they know Kodak's pulling the plug at the end of the year.

Ian

 

[donbga]

That's really weird....I've always felt that Dwaynes were a top firm, certainly better than some of the K14 processing in recent years.
I wonder if they meant that the plastic pot, or the cartidge itself, had arrived empty (maybe interfered with in transit), or if somehow your cartridge was switched at some stage with someone elses.
And, as Benjiboy says, I'd also check the camera....I've done it myself, got into the darkroom with an empty B&W cartridge, then realised that the film had been pulled off in the camera by an motor winder.

All mass photo finishers loose rolls of film. The empty canister notice was sent because someone in the processing lab is lying a little CYA. Someone probably dropped the roll in the splicing darkroom and now it's in the trash.

This is not totally unheard of in a large volume lab.

Don Bryant

 

[PKM-25]

Not sure what happened to your film but I am sorry it is lost in space as it would seem. For the record, no lab is perfect, I have had a few little things happen with Dwayne's at times, but overall, my experience is very good and I send them hundreds of Kodachrome rolls per year with over 1,000 on tap for this year.

My last 4 film runs have been spot on perfect, their quality is not going down, it has actually gotten better as far as what I am seeing.

 

[Sirius Glass]

I feel like the quality at Dwayne's has gone down especially Kodachrome after Kodak made it's announcement.

Dwayne's was lower the quality of its work before the Kodak announcement. The announcement gave them a reason to increase the speed of the service decline.

Steve

 

[PKM-25]

Dwayne's was lower the quality of its work before the Kodak announcement. The announcement gave them a reason to increase the speed of the service decline.

I and several pros using Kodachrome all of this year are seeing it differently, quality and service are great. Unless you have direct recent experience that is to the contrary, lets not paint photoshopped pictures of what is otherwise reality.

 

[Sirius Glass]

I and several pros using Kodachrome all of this year are seeing it differently, quality and service are great. Unless you have direct recent experience that is to the contrary, lets not paint photoshopped pictures of what is otherwise reality.

I do not have recent Kodachrome experience at Dwayne's. What I experienced was several rolls of film of red rock in southern Utah and Arizona were printed green because the operator wanted to see green in the foreground.

Directions to cut 35mm film in strips of six and 120 film in strips of four OR send the film back uncut if they can't do cut the negatives properly; The 35mm was cut into strips of three and 120 into strips of 2!

Dirt on freshly made prints.

Yes, they made good on everything but the miss cut film, after I called them and made a trip to the post office. Of course, they argued about paying for the return postage! They screwed up and then wanted me to eat the postage. One time, maybe OK, but these problems occurred a number of time over a series of orders.

I have better things to do with my life than regularly call in complaints to the same company and then have to pack everything and take a trip to the post office.

The only reason, I will use Dwayne's is to develop a roll of Kodachrome this year. If anyone else could process it, I would take it to them.

Steve