Custom Bellows UK contact/website difficulties?

Discussion in 'Industry News' started by MNaPh, Nov 30, 2018.

  1. MNaPh

    MNaPh Member
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    I was just about to send a bellows from my Century Universal 8x10 to Custom Bellows at the beginning of the week but I had a quick question that I thought I could answer by looking on their site. The site was down and I thought it might just be down for overnight maintenance but it has been down for the entire week. I sent an email to let them know about the site service interruption but never received a reply. I've also called twice at the end of the week (verifying that I was calling during their operating hours) but both times I went to a generic voicemail that didn't even mention the name of the company.

    I'm hoping that someone from the UK might be able to shed a little light on this situation. I definitely don't want to ship my bellows until I can verify that this is all just a glitch and that they are still in business.

    MIchael
     
  2. AgX

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  3. Nodda Duma

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    They made bellows for me this summer, if that helps.

    Cheers,
    Jason
     
  4. Ian Grant

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    They made some bellows quite recently for one of my friends, I'd try giving Keith a call,

    Ian
     
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    MNaPh

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    Thanks AgX, it does still seem to be a bit of a mystery. I found the threads you linked to but since they were a few years out of date I thought I would start a new one. I had email correspondence with them 3 weeks ago but now that they have gone dark for a week I supposed I am left with only questions until/unless I can get in touch with them.
     
  6. OP
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    MNaPh

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    Thanks Ian, I'm assuming that Keith is the owner. Do you know if he would have a different number than the one listed in their general Google info? I tried that number twice but I was only able to reach a generic voicemail.
     
  7. Ian Grant

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    Keith Lowe is the owner of Custom Bellows, the registration of the website lapsed on the 19th November. These days it's a small business not like when his family made over 1 million sets of bellows for Kodak, let alone their other large customers.

    Ian
     
  8. OP
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    MNaPh

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    Thanks Ian,

    That does help clear up some of the mystery. I know they're a small family operation these days. I really wish I could throw more business their way when Keith decides to leave the business the options for professionally made bellows will be drastically reduced. I took a tragic turn at a small bellows myself awhile back and 'tragic' is the best adjective I have for my attempt.

    Michael
     
  9. fatso

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    Not out of business, must be a problem with the website. I just had an order shipped a few days ago from them.
     
  10. Ian Grant

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    Website is up and running again.

    Ian
     
  11. choiliefan

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    That's good news.
     
  12. darkroommike

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    Unable to contact a small family business over the holidays? I don't know if that is a cause for concern. I do wish you good luck and keep us posted.
     
  13. AgX

    AgX Member

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    Concerning holidays you seem better informed than me or the OP.

    If you refer to Thanksgiving in late November, that is a US thing.
    Not celebrated in the UK, not even heard of in Germany...

    Though I admit that lacking reply from a seemingly small business within a week, as such should not be reason to be bothered. I made quite some reasoned inquiries at major manufacturers I never ever got response to.
     
    Last edited: Dec 3, 2018
  14. darkroommike

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    I did not specify a holiday, but I counted a half dozen on the UK calendar I consulted. The season or holidays (lower case) are a time for family get togethers, etc. A small delay in a reply might be expected.
     
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