First try what I suggested, which is to turn on the scanner and start the Nikon Scan software w/o the feeder inserted.
You should get an error message saying (m/l) "something not found".
Insert the feeder, close the software, then turn the scanner off and back on. Then reload the software and wait. It should sit quiet for a half a minute and then start "winding up".
Then click on "View" in the scanner menu and scroll down to "Tool Palette 1". You should see a window open with a variety of setting options. Scroll all the way down to "Scanner Extras". It will be blank under that heading. Make sure the arrow is pointing down.
Then, try inserting a film strip. The scanner should go into "Preview" mode. When it does, you will see options appear under the "Scanner Extra" section. They will quickly go from black (i.e. "clickable") to grey (cannot be engaged)!
But you will now see a button for "Calibrate". Note that spot because you're going to repeat the "Review" process but want to be able to click on it when it briefly goes to Black! (BTW: your cursor will show as a cross rather than an arrow at this point).
Then, first "eject" the strip. And then position your cursor over the "Calibrate" button. Feed in the strip. As soon as the "Calibrate" button goes to Black - click on it (you only have a second or two to do so!).
If you are successful, the scanner will "wind and grind" as it calibrates the focus and frame settings (the latter are probably out of whack from you're pulling on the strips and manually removing etc.).
Finally, if you are really lucky, when you do the first "unjam" process - it may actually tell you that the thing needs to be re-Calibrated and let you do so without all of the mucking around.
Thereafter, hone your "Calibration" skills by using the "quick draw method" with the cursor.
As I said, Nikon makes great scanners with some of the crappiest software documentation I've ever encountered!
Oh, if you follow the suggestion of trying VueScan, let me know what you think of it. I might want to try it myself!
