B&H not shipping chemicals anymore?... AGAIN?

[mshchem]

Take a look at the paper developers. No shipping of Dektol or Bromophen or Liquidol or ....

That's crazy, I wonder what's the deal? A couple weeks back I found 3 packages of Bromophen at the online store of kmcamera.com, they have free shipping, same terms as B&H, they do have Dektol 1 gallon 11 USD. Not anything like B&H but they sell film etc. I think they do a lot of rental business. They are in Brooklyn NYC,

 

[mshchem]

Double check, they are sold out of Dektol.

 

[cmacd123]

wonder if Hydroquinone is the problem? I have seen lots of places with shipping restrictions on that.

 

[focus_on_infinity]

Dektol, D76, Kodak Rapid Fixer, all are in-store pickup only. Aristadol, Arista 76, and Arista Rapid Fixer can all be shipped. Doesn't make sense.

 

[Wayne]

Dektol, D76, Kodak Rapid Fixer, all are in-store pickup only. Aristadol, Arista 76, and Arista Rapid Fixer can all be shipped. Doesn't make sense.

Their shipping policy hasn't made sense in 10 years, which is why I stopped shopping chemicals at B&H years ago.

 

[pentaxuser]

Their shipping policy hasn't made sense in 10 years, which is why I stopped shopping chemicals at B&H years ago.

So just out of curiosity. In nearly 3 months are we any nearer to an explanation of what chemicals B&H will ship and the reason why? Frankly the thread reads as if a report on the behaviour of a mentally ill person whose demeanour tomorrow no one and certainly not the person can predict until he exhibits it once out of bed

I am tempted to say: "And we think that KA and Xtol is an exasperating problem"

pentaxuser

 

[MattKing]

I wonder if some of the products might actually come directly from the supplier ("drop shipped") when they are online ordered, and therefore have different (more flexible) shipping conditions.

 

[Wayne]

So just out of curiosity. In nearly 3 months are we any nearer to an explanation of what chemicals B&H will ship and the reason why? Frankly the thread reads as if a report on the behaviour of a mentally ill person whose demeanour tomorrow no one and certainly not the person can predict until he exhibits it once out of bed

I am tempted to say: "And we think that KA and Xtol is an exasperating problem"

pentaxuser

We aren't any closer to an explanation of what happened 10 years ago (or however many its been) when they suddenly decided to stop shipping stuff they had always shipped before.

 

[Sal Santamaura]

...In nearly 3 months are we any nearer to an explanation of what chemicals B&H will ship and the reason why?...

The explanation was clear three months ago. B&H will ship any chemicals it doesn't identify as "store pickup only." The answer to "why" is simple. Because that is its business decision, motivated by whatever factor(s) it considered when making the choice.

Whining (whinging for those speaking British English) about this in public threads , rather than politely making private inquiry, can only serve to piss off the merchant, which undoubtedly realizes the same low margins on photo chemicals that it does on other silver halide supplies. That could lead to the end of photo chemical offerings entirely at B&H.

 

[wyofilm]

Whining (whinging for those speaking British English) about this in public threads , rather than politely making private inquiry, can only serve to piss off the merchant, which undoubtedly realizes the same low margins on photo chemicals that it does on other silver halide supplies. That could lead to the end of photo chemical offerings entirely at B&H.

I agree. If B&H doesn't have an item to ship the look shop with another vendor. They will appreciate the business.

 

[pentaxuser]

We aren't any closer to an explanation of what happened 10 years ago (or however many its been) when they suddenly decided to stop shipping stuff they had always shipped before.

Thanks You have my sympathy. I just find it puzzling to live in a world where a company appears to change it behaviour several times without any explanation and not be puzzled about it.

If it is a business reason then why not say what it is that has caused a change when that change is clearly unwelcome to its customers?

pentaxuser

 

[Sal Santamaura]

...If it is a business reason then why not say what it is that has caused a change when that change is clearly unwelcome to its customers?...

Because they're customers, not shareholders. What caused it is none of the customers' business.

 

[pentaxuser]

Because they're customers, not shareholders. What caused it is none of the customers' business.

Not thinking of opening a customer facing kind of business are you, Sal?

pentaxuser

 

[Wayne]

We mustn't question our corporate overlords

 

[Sal Santamaura]

Not thinking of opening a customer facing kind of business are you, Sal? ...

Many moons ago, starting during high school and continuing through my college years, I worked (part time when school was in session, full time during summers and winter breaks) in several retail establishments, including a camera store. Upon being awarded an engineering degree, I moved on to professional positions.

The most valuable lesson learned from those experiences was to never, never, ever deal directly with the public again. To answer your question more directly, no, I'm happily retired and not thinking of opening any kind of business, much less a customer-facing one, now or in the future.

We mustn't question our corporate overlords

There's a substantial difference between "mustn't" and "wisdom dictates not doing so negatively/repeatedly in public." Think about it.

 

[Sal Santamaura]

...Whining (whinging for those speaking British English) about this in public threads , rather than politely making private inquiry, can only serve to piss off the merchant, which undoubtedly realizes the same low margins on photo chemicals that it does on other silver halide supplies...

Here's someone who took the polite, private route and got an answer:

https://www.largeformatphotography....rsal-(again)&p=1582144&viewfull=1#post1582144​