Erie, there is a seller on EBAY from Japan who sells a few varieties of helical grease, and sells some camera tools. He is not always on EBAY, though when he runs a group of items for sale next, you might want to get a different grease. The tabs are an interesting adjustment, though if you do try those be careful near full extension (closest) and ∞ (infinity); get it wrong (too tight) and the lens will bind.
Daniel, any new product can be a piece of sh*t out of the box. I have never heard of a 100% fault free product, and that includes Rolex, Leica, and several other elite brands. I know three different people that returned a brand new from Leica M7 and one who returned an M6TTL, all right out of the box, and all covered under warranty. This is why there is a warranty.
You have to remember that people who post on the internet (and Photo.net and APUG are not exceptions) are more likely to bitch about things, than they are to praise them. So a couple of people had a problem, decided rather than get a replacement under warranty that they would post their grievances on the internet . . . in my opinion there are people in the world who are habitual complainers and rather than deal with things as rational people would prefer to drag their perceived wrong all over the internet.
There is a warranty, and to directly answer your question, the manufacturer pays for that warranty. That does not mean the manufacturer should buy you a free meal when you are unhappy . . . they only need to replace that item you are not happy using, or refund your money.
So Daniel, I serious do not care whether you ever buy a Zeiss lens, nor do I care if you think they are the worst crap ever made. It is your money, and you need to spend it in a direction in which you feel comfortable. So when you see some great image from some photographer, and then find out later what lens was used, don't be shocked . . . and remember it is not the lens, nor the camera, it is all down to the talent and creative vision of that person behind the gear.
Ciao!
Gordon Moat
Dead Link Removed