warden
Subscriber
KEH offers a good return policy, but their ratings are not as "conservative" as they once were. I have posted my experiences here on Photrio in the past, but people get worked up if you complain about their favorite retailer for some reason. Also, KEH's ratings are based heavily on cosmetics, not functionality. You can buy a "Good" condition item that does't even work. Just call them and ask.
Yeah I’ve heard those stories too and don’t doubt them. My experiences with KEH and Roberts have been very good but there’s always room for improvement.