I used to subscribe to Steve's magazine for a couple of years as well. The first year was frustrating, and the phone calls and emails were curt at best. I decided to forgive and forget and subscribe for another year, but my local B&N consistantly had the magazine on the shelves at least two to three weeks before the magazine found my mailbox. I thought the online part as a perk for doing the subscription might be worth it, but NOT! Now I just go the that store, pick up the mag, have a cup of coffee, read the articles and see if it has any redeeming value before I buy it. Thats just my personal point of VIEW though.