Could be anything, but the brown phenidone doesn't sound too good.
Not really, but I haven't had phenidone go brown. How'd you manage that? How do you store it? Mine is in brown glass bottles with a properly sealing cap. Its color is either white or very pale yellow, and the color is stable over the years. I can see how it might go bad if it's allowed to get moist.
Also, as I understand, you're running a commercial operation. In your place I'd strongly consider the option of buying factory-made developer in order to remove a few failure modes. Many of us (myself included) are hobbyists and if we waste a roll or two of film due to a failed experiment, so be it. In your case, I understand (correct me if I'm wrong) you serve your customers with your processing services, and I'd feel pretty embarrassed if I had to explain I messed up their film because my DIY developer somehow didn't work.
At the very least, if you use DIY developers, do a clip test on a new batch to verify its activity is on part with a known-good batch. Pick a particular type of film, take an inch of two of this and develop it for e.g. 2 minutes in (good!) ID68 1+1 in room light. Measure its density with a densitometer (or determine its density with a scanner or contact print and a step tablet). Then perform the same routine on any new batch of developer. It's even better if you also control exposure, so instead of doing the whole thing in room light, actually expose some film to a step wedge or in a camera and process that in the new developer. Still, the room-light approach will tell you if you're in the ballpark and is quicker & easier to do.
Just my $0.02 - make of that what you will. I'm just rooting for your business to continue being a success and your reputation developing into a solid one.